Rimini Street is the leading third-party maintenance provider with an experienced management team offering a track record of success focusing on the needs of PeopleSoft, Siebel, JD Edwards and SAP software licensees. We have helped hundreds of Fortune 500, midmarket and public sector organizations save at least 50 percent on their annual support fees, enjoy a more responsive level of software support, and maximize the return on their existing enterprise software investments.
Rimini Street Support Services include the following key features:
| Standard Support Program Feature | Rimini Street | Vendor |
| Named, Regional Primary Support Engineer for Each Client |  | |
| Named, Global Account Manager for Each Client | | |
| 24/7 Support with Guaranteed 30 Minutes or Less Response | | |
| Tax and Regulatory Updates | | |
| Installation & Upgrade Process Support | | |
| Configuration Support | | |
| Operational Support | | |
| Application & Repository Fixes | | |
| Documentation Fixes | | |
| Customization Fixes | | |
| Performance Support | | |
| Interoperability Support | | |
| More Than 50% Annual Cost Savings | | |
| Flexible Coverage Periods & Payment Terms | |
While some Siebel, PeopleSoft, JD Edwards and SAP licensees may choose an early-adopter migration to new technology platforms, many are instead choosing a more conservative path that will allow time for maturity in technology and features, and time to prove out unknown operational challenges, costs and benefits. In the meantime, these organizations are planning to continue using currently available releases for many years—maximizing their return on existing software investments.
Benefits of Rimini Street Support Services include:
- Higher Level of Service
Every client is assigned both a named regional Primary Support Engineer and named Global Account Manager who develop an intimate knowledge of your software environment and strategic IT plans to deliver personalized service and maximize your investment in Oracle and SAP. - Support for Customizations
Rimini Street supports all your application code, including your mission-critical customizations. - No Forced Upgrades
Fixes are delivered specifically for your current release, with no requirement to upgrade. Apply only the fixes you need. - Flexible Maintenance Terms
Effectively manage your maintenance program, including eliminating maintenance for unused products or licenses and for people no longer using the software. - Pay for Support, Not New Development
Don't pay for risky new development you may never use. - Longer Release Life Spans
Clients are able to drive a higher ROI out of existing enterprise software investments, creating an opportunity to re-allocate annual software maintenance savings to other organizational needs. - Lower Support Fees
Clients save more than 50 percent in annual support fees compared to the vendor's own annual support program.
Hutner Group