Support for JD Edwards | Third Party Support for JDE

High-value support for JDE that helps fund innovation

If your JD Edwards software support is expensive, yet low value with poor service, there is a solution.

Rimini Support™ for JD Edwards can secure and support any JDE release for 15+ more years from the time you switch to us. Our support includes all global tax, legal, and regulatory updates, and all the customizations you have uniquely tailored to meet critical business needs. You can avoid costly upgrades and updates, and use your significant support savings to help fund innovation from your current IT budget.

Our global, 24/7/365 support for JDE is led by ultra-responsive Primary Support Engineers who average 15+ years of experience. We go well beyond traditional break/fix support to root cause analysis and preventing incident recurrence. And our average response time for P1 and P2 issues is less than 2 minutes.

Our responsive, comprehensive support services for JD Edwards can help you:

achieve your strategic, operational, and financial goals
extend the life of your ERP investments
proactively secure your enterprise software ecosystem
reduce business disruption and downtime
follow your own roadmap: on-premises, cloud, or hybrid

Up to

90%

savings on total support costs

Less than

2 minutes

average response time for P1 and P2 issues

4.9/5.0

overall average client satisfaction rating

Over $8B

in estimated total client savings since 2005

Managed services that free up your IT team for higher value projects

With Rimini Manage™ for Oracle, we can take on your day-to-day IT service management, improve operational efficiency, and reduce complexity. We have deep expertise in complex applications such as Oracle JD Edwards, so your IT team is free to focus on higher-value projects while we manage and improve the performance of your existing environment.

The benefits of Rimini Manage™ for Oracle include:

an always-on global network of expert software engineers
human-first expertise empowered by AI service insight and automation
an unlimited ticket model from a broad catalog of services
reduced project backlogs and fast incident resolution
root cause analysis to prevent incident recurrence
predictable billing

Learn more about Rimini Manage for Oracle

Benefits of partnering with Rimini Street

Maximize JD Edwards support ROI

Get improved service and reduced costs

Extend JDE software life and ROI

Switch to us for 15+ more years of support

Innovate around existing systems

We’re experts in interoperability, security, and possibility thinking

Chart your roadmap

Free yourself from vendor mandates and restrictions

Oracle JD Edwards application modules and release updates we support

With Rimini Support, you can keep your existing JDE application modules and release updates, even if you have not deployed them yet. You’ll be free to implement modules and updates according to your own specific business needs and desired timing. Our support for JD Edwards includes:

JD Edwards EnterpriseOne

JD Edwards World

CNC Managed Services

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“

Without Rimini Street, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward.”

– Kevin Khoo CIO

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“

There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.

It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”

– Jim Chilton CIO

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“

We've been nothing but impressed with the level of professionalism, communication, technical skill, and prowess we receive. Rimini Street has created a partnership of immense trust. We wouldn't be anywhere near as effective without them.”

– Brad Spackman IT Manager

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