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Challenges Adding Up For SAP

Interview with Seth Ravin, CEO of Rimini Street, regarding Rimini Street's launch of Support Services for SAP at a 50% savings as one of several challenges facing SAP going forward.

SAP support dilemma highlighted at Sapphire

SAP eliminates lower cost support option, effectively raising support fees to 22%, just one day after Rimini Street, a third-party support provider for JD Edwards, Oracle and Siebel products, announced plans to begin offering an SAP alternative.

Rimini Street Will Now Offer Maintenance Support for SAP's R/3 Products

At SAP's annual Sapphire Conference in Orlando, Fla., Rimini Street announces the expansion of its industry leading support program to include SAP software.

Rimini Street Adds SAP, Passes on TomorrowNow

After making a name for itself with lower-cost support for Oracle, Rimini Street will attack the SAP market next year -- but passes on a potential acquisition of TomorrowNow, as clients of the SAP division are already moving to Rimini Street for stability and long-term support.

The Man Behind 'Half Off' Third-Party Software Maintenance

Rimini Street's Seth Ravin has quietly amassed nearly 200 customers who don't want to pay Oracle's annual maintenance fees. In an interview, Ravin discusses why that's so, the turbulence in the market and whether SAP is next on his product offering list.

How to Spend (and Not Bust) Your 2008 IT Budget

With a recession looming, IT budgets are under pressure. eWeek surveys influential industry analysts for tips to prioritize and allocate scarce IT dollars. Third party software maintenance is highlighted by Forrester Research principal analyst Ray Wang as a way to maximize your IT dollars.

Stop overpaying for support

Feel like your vendor is failing to live up to its maintenance fees? This article explains the value gap and why companies are considering 3rd party support. Forrester analyst Ray Wang details how you may be paying 2.5 times your original license cost to maintain your applications and that customer analysis reveals 3rd party support is performing as well or better than vendor support.

School District Picks Rimini St. Over TomorrowNow

Birdville Independent School District selects Rimini Street's more innovative support features and better value over Oracle and SAP's TomorrowNow for support of its PeopleSoft system. Birdville has achieved savings of up to 60% on their annual support costs and in side-by-side service comparison tests over 6 months, Rimini Street outperformed Oracle on every support case - resolving each issue before Oracle even responded.

Oracle Support Services Get Mixed Reviews

This article highlights customer challenges and frustrations with Oracle's support model, and why customers are turning to Rimini Street for personalized, ultra-responsive service directly from experienced engineers assigned to each customer. Rimini Street clients also save more than 50% in annual support costs when compared to Oracle.

Interview: Seth Ravin on Third-Party Software Maintenance

In-depth Q&A session with Rimini Street CEO Seth Ravin touches on a wide range of topics including the origins of third-party software maintenance, how software company strategies reinforce the need for alternative support, and the debunking of several third-party software maintenance myths.

High Five: Meet Seth Ravin, CEO Of Rimini Street

InformationWeek profiles third-party support pioneer and Rimini Street founder & CEO Seth Ravin, highlighting his unusual journey to Rimini Street.

Siebel maintenance costs cut 50% by third-party support vendor

This profile of Rimini Street client Beekley Corporation addresses the increasing trend and reasons why organizations are looking to someone other than their enterprise software vendor to support their enterprise applications. Ray Thomas, Beekley's acting director of operations, explains why 3rd party support is the right choice for their Siebel system, including poor vendor support, steep upgrade costs, and expensive maintenance fees. Thomas also details how Rimini Street has resolved all their support wishes at a 50% savings in support costs.

Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?

Industry Analyst P.J. Jakovljevic explores the growing trend of software customers turning to third-party support and maintenance as a way to improve the return on their existing software investments. Jakovljevic also details the inherent advantages of a software vendor-neutral provider of alternative support as opposed to the possible taint and hidden agendas associated with alternative support providers that are aligned with major software vendors, like TomorrowNow and Systime.

The pros and cons of third-party software support: Oracle-SAP suit sparks discussion of going with a third party

This analysis of the growing third-party software support market highlights the success of two Rimini Street clients as examples of the hundreds of organizations who are now successfully using third-party support to significantly reduce support costs while receiving better service than previously provided by the software vendor. An industry analyst and the Rimini Street clients detail the advantages of third-party support over standard vendor support, including Rimini Street's support for customizations in addition to vanilla code, no required upgrades, code fixes that do not require huge bundles of prerequisite fixes be installed, and significant savings in annual support costs.

Oracle vs. SAP: Rimini Street Weighs In

Interview with Rimini Street CEO Seth Ravin where he notes that Oracle is a big proponent of third party support with launch of its own third-party support options for SAP and Red Hat at 50% savings. Ravin also clarifies that the Oracle vs. SAP lawsuit is about specific alleged SAP/TomorrowNow business activities in recent months, not about third-party support in general. The lawsuit has put SAP/TomorrowNow clients in the middle of increasing hostilities between Oracle and SAP.

DST arrives; time switch appears to have been smooth

Article features Rimini Street's proactive work with clients to prepare for Daylight Saving Time changes, and includes discussion by a Rimini Street client about how Rimini Street's customized step-by-step instructions and expert engineering assistance helped assure a smooth and successful Daylight Saving Time transition for the client's mission-critical 24x7 enterprise software.

The Next Generation of Leadership in Enterprise Software

Recognizing his role as the pioneer of third-party enterprise software support, Seth Ravin is named one of the Top 25 New Generation Leaders of enterprise software.

Rimini Street Going Global with Offices in Asia-Pacific

Rimini Street announces that it's going global at Oracle's annual OpenWorld conference in San Francisco. At the same time many Oracle customers, focused on maximizing the return on their existing system investments, are taking a wait-and-see approach to competing SOA technologies and to the next-generation suite of applications that will mature over the next decade.

Rimini Street Hires SAP Execs as TomorrowNow Expands Operations

While SAP subsidiary TomorrowNow was celebrating a new office expansion in Texas, two of its most senior leaders responsible for PeopleSoft technology support and nearly 500 tax & regulatory updates jumped to rival Rimini Street.

Rimini Street Offers JDE Support Services

Rimini Street launches support for JD Edwards products in addition to current support for Siebel and PeopleSoft products. Support is offered on 24/7 basis by US-based named engineers, at a 50% cost savings compared to current Oracle rates.

Lower-Cost Options Free IT From Software Maintenance Fees

Expenses from maintenance contracts can exceed the cost of the original software license over time. Third-party maintenance vendors like Rimini Street fill tech support needs by providing technical support, software fixes, and regulatory updates and offer 24-by-7 service with guaranteed 30-minute response time, all at half the price of what Oracle charges for support.

Chopping Software Maintenance Fee

Enterprise software customers are increasingly being forced to undergo major upgrades in order to receive support from enterprise software companies, highlighting the need for alternative support providers. With Oracle acquiring enterprise application vendors PeopleSoft, Siebel and J.D. Edwards in recent years, the need for alternative support providers has increased dramatically. This article profiles third-party maintenance vendors as well as gives an in-depth look at two of Rimini Street's clients.

Third-Party Companies Jolting Software Field

Buyers of business software have been totally reliant on the firm that sold them the software for bug fixes and routine support. That's starting to change. Rimini Street founder Seth Ravin is highlighted as the key creator and innovator of the third-party support market.

SAP division to support Siebel product

Rimini Street Inc. of Las Vegas, created by TomorrowNow co-founder Seth Ravin after he sold his stake in that company to SAP in January 2005, began supporting Siebel products in January this year and plans to support PeopleSoft products from the third quarter.

Should Siebel customers expect a hike in CRM support costs?

Rimini Street, Inc. is an example of a third-party provider of Siebel maintenance that offers more intimacy with a customer and a better understanding of their environment.

App Support Upstarts Promise Lower Costs

Rimini Street and SAP Division expand customer bases and continue to grow the alternative support sector.

TSANet Announces New Member; Rimini Street, Inc. Joins Multivendor Support Alliance

Rimini's membership in TSANet helps deliver a solid multivendor communication framework that helps in its provisioning of next-generation primary support services to ERP software licensees.

Siebel Support Company Rimini Buys ERP, CRM Consulting Group

Further expanding its presence and customer footprint, Rimini Street, the established leader in third-party support & maintenance for Siebel licensees, acquires Siebel specialist consultancy Sidney Blue.

Rimini Street Eyes Siebel Biz

Rimini Street stole some thunder of the Siebel North American conference by launching its own Siebel support services during the conference. Industry analyst Josh Greenbaum observes that Rimini Street has "tremendous potential".

Third Parties Eager To Offer Alternative To Oracle Lifetime Support

"Oracle Lifetime Support" likely to significantly raise support costs for licensees, while at the same time lowering service levels, making offers from alternative support providers such as Rimini Street even more attractive.

Oracle's Offer Of A Lifetime

Oracle details plans to raise fees and lower service levels on support & maintenance contracts.

Oracle Unveils Its First Fusion App

While Oracle works to get its Fusion plans noticed, Rimini Street comes forth with a strong value proposition. An alternative maintenance and support vendor, Rimini "has one-upped the nascent [Siebel] acquisition by offering maintenance contracts on Siebel software for half the price of Oracle [provided] contracts."

New Competitor Springs Up as Oracle and Siebel Execs Join Hands on Stage

Rimini Street makes a strong play in the third-party support market, attracting significant industry attention with its offer of superior support on Siebel applications at half the price of regular Oracle maintenance contracts.

Oracle Faces New Competitor for Siebel Customers

Interview with software industry veteran Seth Ravin about the launch of his latest venture, Rimini Street. The article includes industry analyst commentary about Mr. Ravin's successful track record as the industry visionary for third party software support programs and predictions that Rimini Street will present a strong challenge to Oracle/Siebel.

Oracle to Face Competition for Siebel Fees

Rimini Street will offer Siebel software licensees a choice of maintenance and support programs that provide savings of 50 percent or more compared to current vendor annual maintenance fees.

"The City of Flint needed to save money on its PeopleSoft HR/Payroll support but also needed a support partner with a proven track record the City could trust to deliver. After reviewing the bids of several companies, Rimini Street was selected for the significant cost savings and the additional support features it offered over other software support providers."

Tom O'Brien
City of Flint Michigan