In today’s digital, mobile and always-on world, user experience (UX) is a critical factor in determining the effectiveness and efficiency of enterprise systems. Traditional ERP systems, like those from SAP and Oracle for example, while robust and reliable, often have outdated interfaces and cumbersome analog “workflows” of email and swivel chair integration into multiple systems that can impact user productivity and satisfaction.
Many organizations, understandably, do not want to take on significant cost and risk to the business to upgrade to newer products which may or may not offer the features and modern capabilities they seek. And if modernizing simply for aesthetics and improved UX, there are easier, more cost effective and immediate ways to achieve this goal.
For leaders who are looking to bring an elevated UX across the organization, creating a single source of engagement where users can inquire, assign, act, and report on various business processes efficiently, the Rimini Street and ServiceNow, Inc. partnership is a solution that can accelerate this vision without the need for upgrades, reimplementation or other disruptions to the business.
Combining the deep expertise and hands-on guidance of Rimini Street’s professional services organization, Rimini Consult™, and the powerful ServiceNow® platform, revolutionizing the UX of traditional ERP systems just became easier, faster and more cost-effective than thought possible.
Achieve tangible business objectives such as:
- Modernize UX of existing systems: Make interfaces intuitive and easy to use, reducing workflow complications, potential errors and inefficiencies to the business.
- Seamless integration across differing systems and applications: Cohesive UX across the organization for easier access to critical information in real-time to help make smarter, more informed decisions faster.
- Mobile accessibility: Support mobile workflows and provide a consistent experience and access to functionalities across devices.
- Flexible ERP: Embrace customizations that have enabled you to differentiate yourself from competitors. With an interface that can be tailored to meet your specific needs, you can cater to individual roles and preferences for higher user satisfaction and engagement.
Enhanced UX goes a step further beyond improving operational efficiencies – it impacts top and bottom lines as you reduce overhead costs and have additional funds available for more strategic projects. It also helps you attract and retain top talent, which in today’s world of tech talent shortage, can be a force multiplier in gaining competitive advantage.
The ServiceNow Solution: A Modern UX with App Engine and Integration Capabilities
ServiceNow offers a comprehensive platform that provides, among many powerful capabilities, a modern, unified UX that enhances the user experience of existing ERP systems. The ServiceNow App Engine allows organizations to develop custom applications that integrate seamlessly with their existing ERP environment. These applications can be tailored to specific business processes, providing a user-friendly interface that simplifies complex workflows.
The UX capabilities of the ServiceNow platform extend beyond just visual enhancements. The platform enables the creation of dynamic, responsive interfaces that adapt to different devices, ensuring a consistent experience across desktops, tablets, and smartphones. This mobility is crucial for today’s workforce, allowing users to access the system and perform their tasks, such as requests, approvals or to review visually rich dashboards, from anywhere, at any time.
Moreover, the ServiceNow platform’s integration capabilities ensure that data from the core ERP and other systems can be accessed and utilized in a unified manner. This integration creates a single source of engagement, where users can inquire, assign tasks, take actions, and generate reports without switching between multiple systems. The result is a more streamlined and efficient workflow and workforce that enhances productivity and user engagement, adoption and satisfaction.
Rimini Street: Crafting a Smart Path Roadmap
Rimini Street plays a pivotal role in helping organizations navigate the complexities of modernizing their ERP systems. As part of our Rimini Consult service offerings, our strategic advisors, with deep expertise in ERP, integrations and the ServiceNow platform, collaborate with our clients to assess their current systems and identify areas for improvement. This assessment is the foundation of the Rimini Smart Path™ roadmap – a comprehensive plan that outlines the steps required to help achieve a modern, integrated enterprise experience.
The Smart Path roadmap is tailored to each organization’s unique needs and challenges. It considers existing technical estates, level of customization, and integration points with other systems. The roadmap also prioritizes initiatives based on their business value and feasibility, ensuring a phased approach that helps minimize disruption and maximize impact.
For example, a common challenge to modernization is maintaining the business value of the customizations in an ERP system like SAP. Rimini Consult helps organizations evaluate the necessity of these customizations and determine whether they should be retained, modified, or retired. This process not only reduces complexity but also aligns the system more closely with current business processes and goals. Should the customizations be required in the future, we can leverage the unique capabilities of the ServiceNow ERP Customization Mining product to identify, define and prepare these to be transformed and modernized into new workflows, leveraging the existing data within SAP as well as other systems, as required.
Another critical aspect is ensuring that the new UX design is intuitive and user-friendly. Rimini Consult works with stakeholders to understand the specific needs and preferences of different user groups, ensuring that the new interface is not only functional but also engaging and easy to use.
Next steps: Prepare for a Transformative Enterprise Experience
Modernizing the user experience of existing ERP systems is not just about updating the interface, it’s about transforming the way users interact with the system and access information. With the power of the ServiceNow platform and the guidance of Rimini Street, organizations can achieve a modern, integrated enterprise experience that enhances productivity, user satisfaction, and business agility.
By creating a tailored Smart Path roadmap, our Rimini Consult services help organizations navigate the complexities of modernization, ensuring a smooth transition that delivers maximum value. Whether it’s developing custom applications with the ServiceNow App Engine, integrating disparate systems, or designing a mobile-friendly UX, Rimini Consult provides the expertise and support needed to succeed.
For organizations looking to modernize their existing systems and enhance their user experience, partnering with Rimini Street and leveraging the capabilities of the ServiceNow platform offers a powerful and effective solution.
It’s time to maximize the full value of your existing ERP systems. Embrace a new era of digital transformation without disruption.
