Refocus manufacturing IT resources from support to innovation
Operational efficiency is critical to every manufacturer. No IT dollar can be wasted. Organizations in the manufacturing industry who have replaced vendor software support with Rimini Street independent, third-party support services and comprehensive support solutions have redirected significant savings to digital transformation programs that drive faster order responsiveness, improved collaboration, better market intelligence, and more effective customer communications.
Move to Industry 4.0 with expert IT support for manufacturing
The manufacturing industry is moving to Industry 4.0 by combining the latest smart technology with traditional manufacturing ERP platforms, making it more important than ever to avoid disruption to mission-critical systems. Rimini Street third-party IT support for manufacturing software ensures that current robust ERP platforms are stable and reliable for at least 15 years. Each Rimini Street client is led by an assigned Primary Support Engineer with an average of 15 years of experience in enterprise IT support services, and in-depth knowledge of the client’s unique systems and customizations. Support includes valuable services such as support for custom code and 15-minute SLA for Priority 1 issues, to help ensure maximum system uptime and no waiting for expert support.
Cut application support costs and maintain cash flow
Many Rimini Street clients run lower-margin businesses, and their IT teams are in a daily war against costs. A penny saved per transaction, per process, per minute can result in millions of dollars to the bottom line. Rimini Street IT support for manufacturing saves these clients 50% on annual support fees for manufacturing software and up to 90% on total support costs. Plus, Rimini Street extends the life of current software releases for a guaranteed minimum of 15 additional years without requiring any costly, labor-intensive, and low-value upgrades or migrations. Rimini Street has helped clients save over $9B to date, with application support that enables them to redirect precious resources to innovation and strategic initiatives that enhance competitive advantage and fuel growth.
Refocus manufacturing IT resources from support to innovation
Businesses in the manufacturing industry are navigating increased global competition, high labor costs, thin margins, environmental regulation, automation, rapidly changing consumer expectations, and new digital business models. Maintaining the status quo is simply not an option and action is required. Saving valuable time and resources on costly ERP upgrades ─ or on reapplying customizations post-upgrade ─ is key. Rimini Street IT support for manufacturing has already helped many of the top global manufacturers achieve significant cost savings and refocus their IT resources on strategic and digital initiatives.
Featured clients
With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”
– Ivan Widjaksono Head of Digital Transformation
My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”
– Jerry Lee IT Director
With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”
– Jae-Hoon Jung Information Strategy Team Leader
Industry solutions
JD Edwards
Personalized application support for JDE products
Oracle E-Business Suite
Ultra-responsive application support for Oracle EBS products
SAP
Maintain the current stable and mature SAP implementation
Oracle Database
The one-stop shop for all support for Oracle Database needs
Application Management Services (AMS) for Oracle
Optimize support and IT operations to improve service delivery
Application Management Services (AMS) for SAP
Receive a variety of services for maintaining mission- critical SAP systems
Why Rimini Street
Rimini Street unified support solutions deliver tailored, comprehensive services that leverage a global support model to help drive business results. The Rimini Street mission to help clients extract the greatest possible value from their enterprise software has helped save manufacturers millions and millions of dollars on support costs.
Better model
Manufacturers cannot afford disruption to mission-critical systems or supply chain operations. Rimini Street delivers ultra-responsive application support including value-added services at no additional charge, such as advisory services and fast Legislature-to-Live™ global tax, legal, and regulatory updates.
Better people
Rimini Street unified manufacturing IT services feature multiple levels of support, but a single source of accountability. Primary Support Engineers (PSEs) lead the way, backed by an extensive network of experts skilled in resolving the most complex software issues, including root cause analysis.
Better outcomes
Savings from Rimini Street third-party support help manufacturers conserve cash to reallocate to key priorities such as creating resiliency and optimizing requirements to supply and demand. Newly available IT funds and resources can also be invested in digital innovation and operational improvements.
Additional resources
During times of disruption, companies within the Gulf Cooperation Council (GCC) countries that innovate and proactively invest in their own future can emerge stronger on the other side. How are CTOs and CIOs leading the charge to meet their 2022 objectives in a business landscape that included a global pandemic and economic and political uncertainty? What is the role — and priority — of technology in combating disruption for organisations with GCC countries? What are IT leaders’ feelings towards digital transformation and the cloud? What are their top IT initiatives for 2022? In this report sponsored by Rimini Street, Censuswide reveals results of its GCC region IT buyer sentiment survey covering industries including Telecoms, Financial Services, Oil and Gas, Retail, Manufacturing. They provide insights on those questions and more, including: What types of initiatives would IT leaders like to see more of in 2022? What initiatives would IT leaders like to cancel in 2022? What are the biggest challenges being faced when trying to meet digital transformation objectives? What are IT leaders’ plans, if any, for cloud migration? What % feel positively about their enterprise application vendor’s cloud offering? What % are looking to move to an open-source database? What % are dissatisfied with their enterprise application vendor support and why? Assess how your organisation stacks up — and your progress on digital transformation — by downloading the report today.
The Salesforce® talent shortage is real. There isn’t enough expertise to go around, and that’s creating significant challenges for businesses. Not only are organizations struggling to source Salesforce talent, but they’re also searching for the budget to fund the salaries that experienced Salesforce professionals command. The projected growth of the Salesforce economy and the leverage that Salesforce experts have in the job market predict even more challenging times ahead. What if you could: easily and seamlessly solve your Salesforce skills gap issues? clear the growing backlog of customer data and reporting projects? improve seller productivity and win rates? stay on top of new Salesforce features? Now you can. Meet six organizations that are leveraging Rimini Street managed services for Salesforce to close their skills gaps, help improve Salesforce ROI, and redeploy internal teams to more critical initiatives. Download the eBook for more insights.
Cloud is a dominant force in enterprise software today. Moving data and workloads to cloud-based environments can drive competitive advantage, particularly by helping enterprises meet changing customer demands and enable new processes. Despite their popularity, cloud systems may not be the optimal strategic solution for entire IT landscapes. In many cases, internally deployed, customized ERP systems are robust and highly-functional, and there is no business case to move them to the cloud. Creating a hybrid IT strategy then becomes a smart path to optimizing IT budgets, choosing best-of-breed SaaS solutions, and accelerating digital transformation. To help fund these hybrid IT solutions, many organizations are switching from software vendor support to independent, third-party support, saving up to 90% on total maintenance costs and redirecting scarce IT budget dollars to innovation. In this informative e-book, you’ll meet five Rimini Street clients that are executing a hybrid IT strategy facilitated by third-party support, reallocating savings to initiatives such as: Low-code application development New marketing programs Rollout of electronic data interchange (EDI) for e-commerce Development of a cloud-based information technology service management (ITSM) application Freeing up IT staff for new projects Find out more about the benefits of third-party support for hybrid IT solutions. Read this new eBook.
Manufacturing CIOs need to take advantage of technology to drive efficiencies across internal production processes and to improve customer experience. These differentiators drive competitive advantage in a crowded marketplace. Yet, they’re struggling to achieve the digital transformation needed to harness AI/ML, IoT, cloud, and other advanced technologies. “Going digital” requires a new approach to IT management and operations. In this clever infographic, you’ll see why 70% of manufacturers are stuck in the first stage of digital transformation and what it takes to navigate the path to achieve successful digital transformation in manufacturing. To learn more about the challenges and opportunities of digital transformation in manufacturing, read “Going Digital – Digital Transformation in Manufacturing.”
Let's start a conversation
Contact us to learn more.