Rimini Street Wins Most Innovative Tech Company of the Year

Company recognized for industry leadership and service with seven Stevie® Awards in 2017 American Business AwardsSM, including multiple customer service excellence awards for sixth year in a row

LAS VEGAS, May 24, 2017 – Rimini Street, Inc., the leading global independent provider of enterprise software support services for SAP SE’s (NYSE:SAP) Business Suite, BusinessObjects and HANA Database software and Oracle Corporation’s (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion, Oracle Retail, Oracle Agile PLM and Oracle ATG Web Commerce software, today announced that it has won the Most Innovative Tech Company of the Year Stevie Award in The 15th Annual American Business Awards. The Company was also recognized for its continued focus on delivering outstanding service to its Oracle and SAP support clients worldwide with multiple Stevie Awards in the Customer Service Department of the Year, Customer Service Team of the Year and Customer Service Executive of the Year categories. These top distinctions are further validation of the benefits that clients receive from Rimini Street’s high-quality service delivery and forward-thinking approach to innovation.

Earlier this year, Rimini Street was also honored with two awards in the 11th Annual Stevie Awards for Sales & Customer Service in two categories – Customer Service Department of the Year and Customer Service Individual of the Year. This year marks the sixth consecutive year that Rimini Street has been recognized with multiple Stevie Awards recognizing the Company’s customer service excellence and premium-level services.

Leading and Innovating the Software Support Market for Over a Decade

Since 2005, Rimini Street has led the independent support market with premium, next-generation software support services that are more robust than those included in standard vendor maintenance, delivered at half the annual maintenance fee. The breadth of features includes support for customizations, interoperability support and performance tuning. Additionally, every Rimini Street client is assigned a named, dedicated Primary Support Engineer (PSE) with an average of 15 years of experience in their respective applications and technologies, who works closely with a team of specialists to ensure every client support request is resolved 24/7/365. Rimini Street also leads the industry for enterprise software support service level commitments with 15-minute or less guaranteed response times for P1 critical cases.

Today, with support for 13 product lines and more than 900 employees around the world, Rimini Street has already helped nearly 1,900 signed global clients, including more than 160 of the Fortune 500 and Global 100, recognize immediate IT cost savings, benefit from premium-level support services and leverage their savings into innovations that drive growth and achieve business objectives — and in the process, Rimini Street redefined the enterprise software support industry. For these reasons, Rimini Street was named Most Innovative Tech Company of the Year by the American Business Awards.

Customer Support Excellence Once Again Recognized with Multiple Stevie Awards

The Global Support Department at Rimini Street earned the Stevie Award for Customer Service Department of the Year based on the ultra-responsive support provided to Oracle and SAP clients globally. Made up of hundreds of professionals who provide support to clients across 117 countries, Rimini Street’s Global Support Department is measured by client satisfaction surveys which provide feedback in several areas: level of knowledge, understanding of the issue, professionalism, responsiveness, effective communication, timely resolution and effectiveness of the resolution. In 2016, the department resolved over 19,000 very complex cases. During this time, the department averaged less than five-minute response times for critical cases and high-priority cases, and achieved client satisfaction survey results of 4.8 average out of 5.0 (with 5 being “excellent”).

Separately, Rimini Street’s Global Siebel Support Team was also recognized with a Stevie Award for Customer Service Team of the Year for reaching an important milestone in 2016 — achieving a near-perfect client satisfaction score of 4.96 out of 5.0.

Another Stevie Award was presented to group vice president of Global Support Craig Mackereth in the Customer Service Executive of the Year category. Mackereth oversees the development and manages delivery of Rimini Street support services. Under his leadership, Rimini Street’s turnover rate remained at single digits in 2016, while the average industry employee turnover rate is more than 25%. Additionally, his team closed 19,715 cases with under five-minute response times.

Rounding out the award wins, Rimini Street was also recognized for Product Management/Development Executive of the Year, Product Management Department of the Year, and Product Developer of the Year.

“Since 2005, Rimini Street has focused on developing and investing in innovative solutions that are reshaping the enterprise support industry and addressing the evolving needs of enterprise software licensees worldwide, and we are honored to be recognized for so many awards, including Most Innovative Tech Company of the Year,” said Seth Ravin, Rimini Street CEO. “Our focus and commitment to providing our clients with the most responsive, high quality support in the industry has never wavered, and I could not be prouder of our team for six consecutive years of winning these prominent awards for excellence in customer service.”

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,500 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit https://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the duration of and economic, operational and financial impacts on Rimini Street’s business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt Rimini Street’s business or that of its current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; Rimini Street’s need and ability to raise additional equity or debt financing on favorable terms and Rimini Street’s ability to generate cash flows from operations to help fund increased investment in Rimini Street’s growth initiatives; the sufficiency of Rimini Street’s cash and cash equivalents to meet its liquidity requirements; the terms and impact of Rimini Street’s outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of Rimini Street’s recently introduced products and services, including its Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services Rimini Street expects to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those risks discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 5, 2020 and as updated from time to time by other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

About the Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

© 2020 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

Investor relations contact:

Dean Pohl

Rimini Street, Inc.

+1 925-523-7636 dpohl@riministreet.com
Media relations contact:

Janet Ravin

Rimini Street, Inc.

+1 702-285-3532 pr@riministreet.com