Use AI to Enhance the Human Connection in IT Support Services
Global disruption and competition are placing new demands on the delivery of IT support services. As global turbulence rocks the business environment, CIOs that use artificial intelligence (AI) to enhance — not replace — a human-first digital strategy in IT support services as part of a strategy to improve service levels and responsiveness will likely […]
A Strategic CIO/CEO Partnership Allows Innovation to Thrive in a Turbulent Global Market
This article originally appeared on Forbes.com; it has been modified for this space. CEOs need their CIOs’ help more than ever as they navigate through today’s global market turbulence. Shifting their focus from being overseers of data center operations to being strategic partners with their CEOs enables tech leaders to develop a business-driven innovation roadmap […]
Status Quo is Not an Option – Overcome Technical Debt to Accelerate Innovation
This article originally appeared on Diginomica.com; it has been modified for this space. In today’s increasingly digital economy, competition is intense. Sticking with current business models and technology will result in many enterprises getting run over by competitors. Status quo is not an option. Yet, the cost of technical debt, created by past technology decisions, […]
Deriving Value through Co-Creation: ITIL and Other Best Practices Frameworks
This article originally appeared on Forbes.com; it has been modified for this space. CIOs have a new mandate from CEOs: accelerate innovation and growth as a business-driven thought leader rather than simply a caretaker of technology. This paradigm shift requires changes in how CIOs and their teams work, and in how they deliver on the […]
Fast-track Your Cloud Strategy
This article originally appeared on CIOReview.com; it has been modified for this space. Considering a move to the cloud? CIOs cite a variety of reasons to do so, including cost savings, scalability, and the ability to more quickly deliver/enable initiatives for the business. At the same time, the number of cloud vendors and products — […]
9 Signs that Market Forces are Affecting your IT Roadmap
Most CIOs believe they are in control of their IT roadmaps, yet external dynamics are creating pressure to change course. No longer can enterprise roadmaps be calibrated once and then put out of reach. To continue to enable business priorities and drive growth in a dynamic technology environment, roadmaps must be monitored and adjusted to […]
Why IT Needs a Business-Driven Roadmap
A Business-Driven Roadmap is an IT planning framework driven by business goals and the potential for smart use of technology to further those business goals. Besides fostering better alignment between IT and company goals, this approach can be a boon to IT departments and the people within them who aspire to do more meaningful work. […]
11 Characteristics of a Successful Business-Driven Roadmap for IT
A Business-Driven Roadmap is an information technology plan built around business priorities. Although it is informed by the vendor roadmaps of major technology suppliers, it avoids letting them dictate enterprise IT plans or take control of the organization’s budget. This is easier said than done, particularly when you see the need to diverge from the […]
Following Your Own Business-Driven Roadmap for IT
Read a few recent blog posts and research notes from this space and you will likely notice a theme: Following your own Business-Driven Roadmap is a big deal. The latest research note, The Business-Driven Roadmap Imperative, explains it in the context of how CIOs can respond to the expectations of their CEO and/or board about […]