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Use AI to Enhance the Human Connection in IT Support Services
Blog
Use AI to Enhance the Human Connection in IT Support Services
Brian Slepko
Brian Slepko
EVP, Global Service Delivery
5 min read

Global disruption and competition are placing new demands on the delivery of IT support services. As global turbulence rocks the business environment, CIOs that use artificial intelligence (AI) to enhance ­— not replace — a human-first digital strategy in IT support services as part of a strategy to improve service levels and responsiveness will likely […]

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The Time to Act is Now to Meet SAP’s September 30 Maintenance Deadline
Blog
The Time to Act is Now to Meet SAP’s September 30 Maintenance Deadline
Pat Phelan
Pat Phelan
VP, Market Research
2 min read

By September 30, many SAP customers need to retain SAP Enterprise Support at 22% of license contract price,1 or save 50% of that support price, and up to 90% of overall support costs with third-party support? It is no news that 2020 has turned out to be an unusual year! For IT leaders, this means […]

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