Challenges

In the retail environment, where uptime is critical and outages can mean millions in lost potential revenue, this department store chain needed to reduce operational expenses while retaining premier-level support for its Oracle e-Business Suite applications and more than 50 Oracle databases. Because Oracle support levels were virtually “desupported,” the company needed to find a premier-level support provider that didn’t balk at highly customized EBS applications and complex database systems.

Rimini Street Solution

The department store chain decided to leverage Rimini Street for third-party support for its Oracle systems. For the company, third-party support provides a foundation of technical expertise that ensures stability. Better yet, that expertise is augmented by familiarity with complicated environments. After optimizing its support and maintenance spend in exchange for superior service, the department store chain has now turned its attention to new strategic initiatives. The company plans to move much of its infrastructure to the cloud, revitalize its multichannel customer strategy and build out a platform to better onboard acquisitions of other companies.

Client Results

• Achieved strategic flexibility: Third-party support means reducing operational costs in the future to help fund licensing new Oracle technology.
• Gained premier-level support for highly customized Oracle environments: Rimini Street’s Primary Support Engineer model and the tenure of its engineers ensure familiarity with the company’s interconnected systems.
• Receives tax, legal and regulatory updates: Rimini Street provides Her Majesty’s Revenue and customs (HMRC) updates as part of the annual support fee.