Leveraging nearly six decades of experience in shipping operations and logistics, Pan Ocean reliably transports a wide variety of cargo, including iron ore, coal, steel, minerals, grain, and more, connecting key global hubs. Headquartered in South Korea, the global bulk carrier powers the global economy across five oceans and six continents.  With a strong emphasis on ESG management and sustainable growth, the company is focused on forming new partnerships and expanding its fleet and service routes. 

The Pan Ocean IT team is primarily focused on strengthening the company’s competitive edge by maintaining reliable system operations, optimizing performance, using resources efficiently, and improving the customer experience. “Growth and innovation are key, and time is of the essence in today’s competitive environment,” Dong Hoon Park, head of the IT department at Pan Ocean, said.  

Making the best choices at IT strategy change tipping points 

Oracle EBS is at the center of the company’s critical business processes for their global operations. Despite having a stable and fully customized system that met their business needs, Pan Ocean faced a crossroads when it came to moving to a cloud-based ERP system. “Every company is faced with multiple choices and has to make the best choice for limited resources (time, money, people),” Park explained. “Instead of making major changes to our IT infrastructure, we chose to optimize and innovate with what we already have and not tie up people, time, and money in migration or upgrade projects.” To ensure the continued stability and optimization of their Oracle systems, Park evaluated third-party support services and chose Rimini Support™. 

With Rimini Street, Pan Ocean receives support for its Oracle software and tax, legal, and regulatory updates, reducing overall support costs by up to 50% or more. According to Park, “The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.” In addition, Pan Ocean has been able to consolidate multiple complex and costly vendor contracts for maintenance of its existing Oracle ERP system into a single trusted partner. Rimini Street helps Park maintain an efficient IT environment while reducing costs. 

Strategic partnership helps Pan Ocean steer the future

As Pan Ocean strengthens its global footprint, Rimini Street has helped the company free up funds to invest in strategic projects that strengthen its competitive position. With the cost savings from partnering with Rimini Street, Pan Ocean was able to consider a variety of initiatives, including evaluating new technologies and developing a new IT roadmap. “Rimini Street helped us significantly reduce the maintenance costs of our existing Oracle ERP system, which helped us save money while extending the life of our investment,” Park said. “Organizations that are concerned about the impact of moving to a cloud-based system and the environmental changes on their systems can leverage Rimini Street to determine the best path based on their business needs while maintaining stable system operations.”

The strategic partnership between Pan Ocean and Rimini Street demonstrates Pan Ocean’s commitment to embracing innovation by optimizing existing systems. Rimini Street’s proactive approach gives Pan Ocean the opportunity to nimbly adapt to the rapidly changing IT landscape and drive its own IT roadmap. “At Pan Ocean, we are committed to sustainable growth, and our IT infrastructure is vital to our shipping logistics operations. Rimini Street is a trusted partner that ensures we have the support, security, and reliability we need,” Park shared. “Our partnership with Rimini Street helps us think bigger and gives us the confidence to stay ahead of the competition.”