Challenges

To transform itself into a truly cohesive organization, this public health organization needed to unify a fragmented, highly customized and unsupported Siebel 7 CRM system. Siebel was pressing the organization to upgrade – an expensive process that would force the organization to abandon important, business-critical customizations. If the organization chose to continue using the unsupported version, it still needed to upgrade thousands of desktop operating systems and browsers in order to stay secure.

Rimini Street Solution

The public health organization sought an independent support partner who understood the inner workings of legacy systems, such as Siebel CRM, that have been customized to meet specific business needs. In Rimini Street, the organization found a colleague who goes far beyond standard break/fix support to provide guidance around challenges such as custom code, data center virtualization, and the need to extend services to mobile platforms.

Client Results

• Developed a comprehensive technology roadmap that extended the life of its legacy Siebel system to mobile devices.
• Virtualized its Siebel platform, enhancing its interoperability with current browsers and desktop operating systems.
• Retained existing customized code and reconciled differences among federated systems to build a unified constituent relationship management system across the organization.