• Winner of Sales Revenue Growth of the Year
• Craig Mackereth, Group Vice President of Global Support, 2018 Winner of the Customer Service Executive of the Year
• Winner of the Customer Service Team of the Year
• Winner of the Customer Service Department of the Year

• Jennifer Perry, Vice President, Global SAP Support, 2018 Winner of Customer Service Leadership of the Year
• Winner of the Customer Service Team of the Year – Front-Line
• Winner of the Customer Service Department of the Year

• Customer Service Team of the Year (Gold)
• Company of the Year – Information Technology Services (Silver)

• Craig Mackereth, GVP of Global Application Support, 2018 Winner of the Customer Service Leader of the Year
• Winner of the Customer Service Department of the Year
• Jennifer Perry, Vice President, Global SAP Support, 2018 Winner of the Customer Service Manager of the Year
• Winner of the Customer Service Management Team of the Year
• Oracle Support Team Led by Meloney Graham, 2018 Winner of the Front-Line Customer Service Team of the Year

• Winner of Company of the Year – Computer Services
• Vicky Damelio, Senior Regional Director Business Solutions – EMEA, 2018 Winner of the Product Development/Management Executive of the Year
• Jennifer Perry, Vice President, Global SAP Support, 2018 Winner of the Customer Service Executive of the Year
• Winner of the Customer Service Team of the Year
• Winner of the Customer Service Department of the Year
• Meloney Graham, VP of the Global Oracle Applications Support, 2018 Winner of the Woman of the Year

• Grand Trophy Winner
• Winner for Company of the Year
• Winner of the Corporate Social Responsibility Program of the Year
• Winner of the Customer Service Department of the Year
• Brian Slepko, SVP, Global Service Delivery, 2018 Winner of the Customer Service Executive of the Year
• Winner of the Customer Service Team of the Year

• Product Development/Management Executive of the Year
• Most Innovative Tech Company of the Year (Silver)
• Customer Service Department of the Year (Silver)
• Customer Service Team of the Year (Bronze)
• Customer Service Executive of the Year (Bronze)
• Product Development/Management Team of the Year (Bronze)
• Product Development of the Year (Bronze)

Winner for Innovation in Customer Service Management, Planning & Practice

Winner for Fourth Year