Australian Government Agencies Switch Enterprise Software Support to Rimini Street

Departments achieve significant savings and superior support by shifting from Oracle and SAP to Rimini Street’s comprehensive, high-value, third-party support services

LAS VEGAS – January 28, 2019 – Rimini Street, Inc., (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced that over 10 Australian federal and state government agencies have switched their enterprise software support to Rimini Street from Oracle and SAP. The agencies that have made this move include: NSW Department of Family and Community Services; Victorian Government Department of Economic Development, Jobs, Transport and Resources; Australian Hearing; and Open Universities Australia. These government agencies now achieve significant returns on their enterprise system investments, and have realized savings of up to 90% on total maintenance costs compared to what they were paying the software vendor. By changing to third-party support, these departments have unlocked substantial funds and have freed up internal resources that can be redirected to innovation initiatives and high-value projects within their organization.

All Rimini Street clients benefit from the Company’s flexible, premium-level enterprise software support model, including its industry-leading Service Level Agreement (SLA) of 15-minute response times for all critical Priority 1 cases. Clients are also assigned a Primary Support Engineer (PSE) with an average of 15 years’ experience in their particular enterprise software system.

“Every year, the federal, state and local levels of Australian Government spend hundreds of millions of dollars on their SAP and Oracle maintenance. The vendors’ typical profit margin for annual software maintenance is around 90% and very little of the underlying service is actually provided from within Australia,” said Andrew Powell, general manager, Asia-Pacific, Rimini Street. “Thankfully these government organizations now have a proven alternative for their enterprise software maintenance. The introduction of stiff competition in this market will drive huge savings across the Australian government, and gives these organizations back the control of their IT roadmaps to ensure they are now business-driven focused, versus dictated to them by the vendor. That is a good thing for all Australians, in fact, it’s a game changer.”

According to a recent global survey, “The State of Innovation,” conducted by Vanson Bourne and sponsored by Rimini Street, 89% of organizations across the globe agree they should be spending more on innovation, while 77% believe they are spending too much just “keeping the lights on.” In the public sector specifically, 70% of respondents cited being “locked into vendor contracts that restrict innovation” as an additional top blocker to their innovation efforts. For those public sector organizations who were able to find funds for innovation, 32% already experienced improved productivity, with 35% stating they have experienced an increase in customer satisfaction. Additionally, those public sector organizations that have been able to invest in innovation initiatives cited a nearly 15% decrease in the organizations operating costs overall, indicating a measurable return on their investment.

“As they are funded by the public purse, Australian government agencies must demonstrate the money they are spending not only adheres to strict budget guidelines, but also generates real business value,” continued Powell. “This accountability model places pressure on those organizations to not only stretch budgets, but to establish sound strategies for innovation despite their financial pressures.”

To download an eBook summary of the survey, “The State of Innovation: Priorities and Challenges,” click here.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,500 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit https://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the duration of and economic, operational and financial impacts on Rimini Street’s business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt Rimini Street’s business or that of its current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; Rimini Street’s need and ability to raise additional equity or debt financing on favorable terms and Rimini Street’s ability to generate cash flows from operations to help fund increased investment in Rimini Street’s growth initiatives; the sufficiency of Rimini Street’s cash and cash equivalents to meet its liquidity requirements; the terms and impact of Rimini Street’s outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of Rimini Street’s recently introduced products and services, including its Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services Rimini Street expects to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those risks discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 5, 2020 and as updated from time to time by other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

© 2020 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

Investor relations contact:

Dean Pohl

Rimini Street, Inc.

+1 925-523-7636 dpohl@riministreet.com
Media relations contact:

Janet Ravin

Rimini Street, Inc.

+1 702-285-3532 pr@riministreet.com