Database Support Features
Rimini Street
Open Source Community
Support Services
Repository and documentation fixes
Operational and configuration support
Installation and upgrade support
Named, regional Primary Support Engineers with an average of 15 years’ experience
24x7x365 support
10-minute guaranteed response SLA for critical P1 cases with 2-hour update communications
Performance support
Interoperability and integration support
Diagnostics
Virtualization support
Strategic Services
Technical, functional, and roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Monitor and health check advisory services
Migration advisory services
Additional Services2
Database assessment services
Advanced database security services
Database management services
Database monitoring services
Database health check services
Database migration services
Global Professional Services

2These services may include products or services that are anticipated, in a current or future pilot program, or may have limited geographic availability and are subject to change.

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