Rimini Street Delivers Premium SAP Support to Solar Frontier

Japan-based company achieves significant savings that help drive digital business initiatives

LAS VEGAS, May 23, 2018 – Rimini Street, Inc., (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced that Solar Frontier K.K., a leading developer and distributor of residential and industrial CIS (copper, indium and selenium) solar panels based in Japan, has adopted Rimini Street for support of its SAP ERP applications. Solar Frontier moved to Rimini Street third-party support to reduce annual SAP vendor maintenance costs, achieve business efficiencies and help drive investments in other critical areas of the business, including data analysis and supply chain management.

Limited Value from Vendor Annual Support Drives Switch

Solar Frontier began using SAP ECC 6.0 in 2010 when parent company Showa Shell Sekiyu completed its SAP implementation. With only a few customizations and minimum add-ons, Solar Frontier’s SAP application was stable and mature, and the frequency of support usage was low. Yet, vendor response to issues was slow, sometimes taking several weeks. Solar Frontier determined that the level of service and response from SAP was not commensurate with the annual maintenance costs paid. In addition, the company sought to achieve greater organizational efficiencies and cost savings by integrating and streamlining its separately managed IT infrastructure and reducing the cost to manage its applications. In looking at options to optimize the cost of maintaining the various application software and IT services, Solar Frontier turned to Rimini Street.

Rimini Street Premium Support Gains Attention

Soon after initial discussions with Rimini Street, Solar Frontier began to develop significant interest in the Company’s premium support capabilities.

“At first, we only looked at the cost merits of Rimini Street, but we soon came to understand that their support quality is much better compared to SAP, based on discussions with various clients and industry analysts,” said Yasuharu Takeuchi, department manager, IT Planning & Promotion Department, Solar Frontier K.K. “My interest in Rimini Street increased and I became convinced that there was no reason not to engage in their services. In fact, I was impressed by the fact that there was a company providing such services.”

As with all Rimini Street clients, Solar Frontier has a senior-level Primary Support Engineer (PSE) with an average of 15 years’ experience assigned to them. Rimini Street PSEs provide 24/7/365 support for all issues, including support for customizations, with a guaranteed response time of 10-minutes or less for Priority 1 critical cases.

Savings Lead to New Investments to Prepare for the Future

Using the savings generated by switching to Rimini Street, Solar Frontier will drive strategic initiatives and intends to expand a wide range of systems that will help the company prepare for the future.

“The judgment criteria to achieve our goals in IT investment is whether the costs ultimately contribute to the company’s performance. Regularly reviewing our spend to determine if the investments are meaningful is important,” said Mitsuyoshi Sano, IT Planning & Promotion Department, Solar Frontier K.K. “We rebuilt our data analysis and sales management systems last year, which are mainly being used by the sales department today. We are also improving the functionality of our peripheral systems for management and other department users, with the goal to help improve business performance overall.”

In addition, Solar Frontier will optimize IT investments to strengthen supply chain-related systems, such as the management of inventory and logistics.

“Nearly all Japanese companies are now promoting digital transformation as part of their organization’s growth strategy, with cost optimization remaining a major business opportunity,” said Yorio Wakisaka, general manager – Japan, Nihon Rimini Street. “Solar Frontier has succeeded in improving many areas of its business, including operational efficiencies and strategic investments. By looking to its next level of cost reforms to include integration of IT infrastructure along with support services from Rimini Street, they are now able to deploy personnel to strategic projects and have gained flexibility and cost advantages to enable the future road map of their core systems. This benefit can be enjoyed by many other companies as well.”

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,500 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit https://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the duration of and economic, operational and financial impacts on Rimini Street’s business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt Rimini Street’s business or that of its current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; Rimini Street’s need and ability to raise additional equity or debt financing on favorable terms and Rimini Street’s ability to generate cash flows from operations to help fund increased investment in Rimini Street’s growth initiatives; the sufficiency of Rimini Street’s cash and cash equivalents to meet its liquidity requirements; the terms and impact of Rimini Street’s outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of Rimini Street’s recently introduced products and services, including its Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services Rimini Street expects to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those risks discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 5, 2020 and as updated from time to time by other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

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Investor relations contact:

Dean Pohl

Rimini Street, Inc.

+1 925-523-7636 dpohl@riministreet.com
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Janet Ravin

Rimini Street, Inc.

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