A Prudent Approach for SAP Leaders to Conserve Cash
Even within normal circumstances, IT faces constant pressure to maintain performance, deliver new projects and drive innovation within a limited budget. However, in today’s times of economic downturn with a long and hard recovery being predicted, conserving cash takes on a criticality like never before. Mandatory IT budget cuts are and soon will be prevalent across the board. IT leaders must follow a structured approach to identify, evaluate and deliver cost-saving measures that still can deliver performance and needed innovation. In this webinar, Deepa Salem, Senior Product Marketing Director from Rimini Street, discuss some key insights from Gartner on how CIOs should respond to the mandatory IT budget cuts and how they can conserve cash while maintaining performance. This includes ideas on how to prioritize and roadmap major IT projects, as well as control IT operating expenses such as support and maintenance costs. We also hear from Eric Robinson, General Manager of SAP Services at Rimini Street and former CIO of Color Spot Nurseries, on his lessons learnt on responding to mandatory IT budget cuts.
Modern IT Support for the Modern Enterprise
New technology and market disruption are rapidly enabling business transformation, as enterprises forge new paths in areas such as customer experience and vendor collaboration. Modern business models have emerged at the forefront, leaving historic business models in their wake — and potentially in the rearview mirror. The modern enterprise needs modern IT support. Enhanced IT services are critical to maintain and manage complex, hybrid IT environments with multi-vendor products and services. And digitalization — manifested by technologies such as artificial intelligence (AI) and machine learning (ML) — is critical for helping IT service delivery keep pace with the speed of business. This white paper is for enterprises and services providers alike, and includes: 5 building blocks that enhance IT services the benefits of integrated services how intelligence-enabled IT services can yield better outcomes creating differentiation through personalization empowering a proactive IT service model IT service organization transformation Ultimately this white paper can help organizations identify a modern software service provider to deftly support their modern enterprise, meet their level of urgency, and assuage any fear of missing out. It can also ideally help providers gain insights for strategically enhancing their IT services and digitalizing their service delivery without losing the human touch. To learn more, read the white paper today.
IDG Survey: Navigating Your SAP Future
How are IT leaders accelerating innovation and building their SAP roadmap strategy for the future? A global survey of SAP licensees conducted by IDG reveals valuable insights on how licensees are meeting current challenges and planning their long-term SAP roadmap on their own terms, not SAP’s.
Seth Ravin, Rimini Street CEO Discusses Beating Q4 2020 Expectations on CNBC’s Squawk Box
Adopt a “Shift Left” Strategy to Transform IT Support Services
Companies and IT organizations that provide technology support services (either internally or externally) are struggling to find a service approach that moves knowledge closer to their customers—one that lowers costs, improves customer experiences, and, importantly, balances technology and the human connection. Adopting a “Shift Left” strategy is a high-impact way to address these needs. It works best when automation is balanced with—not blocking or inhibiting—the human factor to provide a personalized customer experience. This webinar examines: What’s driving the Shift Left trend The benefits of shifting left and why it makes you more competitive How to embrace and implement your Shift Left strategy Join Pat Phelan, former Gartner Analyst and VP of Research for Rimini Street, and Renee Wells, VP of Product Strategy, as they examine how a “shift left” strategy can transform IT support services.
7 Reasons Why IT Teams Choose Third-Party IT Support for ERP Software
When IT leaders think about third-party support for ERP software, they often focus on just the cost savings. Though independent, third-party support can potentially save organizations up to 90% off of the total cost of ERP support, it also delivers several business benefits to stretched IT teams. In this e-book, you’ll learn seven ways that independent, third-party support for ERP software helps IT teams focus on strategic goals, offload non-revenue generating activities, and harness innovation.
Oracle EBS Global User Survey Insights
Join in on a review of results and insights from a survey of Oracle EBS users around the world. Economic uncertainties and business demands are causing IT teams to make some major decisions for their organizations today. And with no Oracle EBS 12.3 release on the horizon, and 12.1 moving into sustaining support in December 2021, users are facing some serious questions about their roadmap: Should you upgrade and be faced with continuous updates for the next 10 years? Should you move to the cloud? Can you continue innovating on your current release? How will any of these options impact your organization and generate the most value for your business? Oracle EBS customers were surveyed and asked of their opinions about decisions they’re making around these topics. Discussion focuses on how these decisions will impact how your company will survive, stabilize, and thrive moving forward.
Prioritizing IT Initiatives to Drive Recovery and Business Impact
Costs continue to be under pressure across the enterprise as businesses react to the severe and on-going economic and industry pressures. At the same time, the need to accelerate digital business initiatives has increased, not decreased, but there is not new funding available given the current environment. Cost optimization has become a mantra for many businesses in 2020 as their revenues have been squeezed or even crushed. Join industry expert and Forrester analyst, Mark Bartrick and Former CIO (CF Industries, Valspar, Medtronic) Tom Grooms, as they examine the pressures IT leaders face today and explore options for optimizing tech spend right now in order to help fund new initiatives that will drive competitive advantage and growth in the post-COVID economy. Topics covered include: CIOs top priorities for the coming 12 months Why Tech Cost Optimization is front of mind right now Pragmatic strategies to shift legacy spend to help pay for revenue-generating initiatives Watch the OnDemand webinar today!
4 Ways Your Application Management Services May Be Broken
Is your application management services (AMS) model broken? And are your application management tickets lost in an abyss? Do issues that are “fixed” keep breaking again when business processes shift? Are you losing valuable IT time ─ and budget ─ on AMS SLA oversight while questioning the skills of your managed services providers? Rimini Street analyzed thousands and thousands of clients’ historical managed services incidents and service requests. The results of the analyses were eye-opening, revealing four performance issues that were commonly present with clients’ previous AMS models. The findings revealed that some AMS providers had minimal or no skills in proactive problem solving and preventative maintenance ─ they just couldn’t keep up. Rimini Street stepped in and significantly reduced clients’ overall open incident volumes. For one client, open incidents were reduced by 75% in one year!1 Are one or more of the four performance issues happening with your AMS model? Find out right now; download this Rimini Street eBook. 1Rimini Street Confidential Client Ticket Analysis; AMS for SAP Vendor, September 2019 – October 2020.