Enterprise software and database systems are critical to ongoing business operations. When things go wrong or organizations need technical or functional advice, it’s critical to have a capable and proven software product support partner to resolve IT support issues and answer questions quickly. Rimini Street is Engineered for Support®. It’s what we do.
Rimini Street unified support solutions deliver tailored, comprehensive services that leverage a global support model to help drive business results. Get more from an enterprise software support services provider.
Get comprehensive support with Rimini Street. Whether it’s resolving an issue, getting applications to work with other elements of a technology stack, performance tuning, or regulatory compliance, Rimini Street enterprise software support services are available. And the Rimini Street proprietary artificial intelligence (AI) support applications help reduce software issue resolution times by as much as 23%, to get systems back to normal faster than ever.
With hundreds of highly experienced support engineers worldwide, clients are in good hands when they encounter an issue or have a question. Once users initiate a support case, Rimini Street delivers a strict communications SLA to keep clients informed along the way.
When ERP and database systems are stable and performing for the business, there is no reason to disrupt them. Rimini Street can support current releases for at least 15 years from the date of contracting so all clients can extend the life and value out of these investments and redirect funds to strategic initiatives. No more updates, upgrades, or migrations needed to maintain full support.
Organizations on software vendor maintenance and support are likely paying too much and getting too little. Rimini Support™ services are typically more comprehensive and more responsive than what a software vendor delivers. In addition, the substantial cost and time savings free up budget and resources for business-driven innovation.
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Rimini Street |
Software Vendor |
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Rimini Support services |
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Application, repository, and documentation fixes |
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Global tax, legal, and regulatory updates |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional Primary Support Engineer with an average of 15 years of experience |
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Global account management |
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10-Minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Customization/add-on support |
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Integrated performance support |
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Interoperability support |
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Full support of current release for at least 15 years from contract date |
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Strategic services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Advanced technology advisory services |
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Impact on resources |
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Significantly reduce operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”
– Ivan Widjaksono Head of Digital Transformation
We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”
– Tim Aynsley Head of Technology
My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”
– Jerry Lee IT Director
Rimini Street, Inc. (RMNI) is the leader in third-party enterprise software support and strategic services to organizations around the world.
Where wisdom from decades of experience coupled with a passion for business and technology provide true IT thought leadership
Learn MoreHow can Rimini Support help you meet your goals?
