Third-Party Support for SAP | Maintenance and Support for SAP

Maximize your SAP investment with third-party support for SAP

Rimini Support™ for SAP™ allows you to jump-start your future SAP roadmap today. No matter which SAP product or release you’re running, we can support it for at least 15 years without upgrades, allowing plenty of time and flexibility to plan a long-term ERP strategy aligned with your business needs.

Rimini Support™ for SAP fully supports your SAP software — including customizations and all tax, legal, and regulatory updates — at a savings of up to 90% on your total current SAP support costs, freeing up critical IT funds for innovation.

Our third-party support for SAP is directed by Primary Support Engineers (PSEs) who average 20+ years of experience, backed by a full team of on-staff experts worldwide. And while we guarantee a response time of 10 minutes for critical (P1) and 15 minutes for serious (P2) issues, the average response time for P1s and P2s from our global, 24/7/365, senior engineering team is under 2 minutes.

Compare Rimini Support™ to SAP support

Up to

90%

savings on total SAP support costs

Over $9B

in estimated total client savings since 2005

Less than

2 minutes

average response time for P1 and P2 issues

4.9/5.0

overall average client satisfaction rating

Integrate managed services with third-party support for SAP

With Rimini Manage™ for SAP, your IT team is free for digital transformation, cloud projects, and delivering value to the business. We have deep expertise in supporting complex software such as SAP applications, and can manage and improve your existing environment.

By taking on your day-to-day support for SAP and ongoing service management, we can help reduce complexity, enhance operational efficiency, and deliver all the benefits of having a single trusted partner for software support and managed services.

The benefits of Rimini Manage™ for SAP include:

an always-on global network of senior-level software engineers
human-first expertise empowered by AI service insight and automation
fast incident resolution and reduced project backlogs
root cause analysis to prevent incident recurrence
an unlimited ticket model from a broad catalog of services
the flexibility to fill IT skills gaps seamlessly
predictable billing

Learn more about Rimini Manage™ for SAP

Featured clients

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“

With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”

– Ivan Widjaksono Head of Digital Transformation

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“

We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”

– Tim Aynsley Head of Technology

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“

With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”

– Jae-Hoon Jung Information Strategy Team Leader

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Additional resources

Blog

10 Reasons NOT to Sign a RISE with SAP Contract

Luiz Mariotto

GVP, Global Pre-Sales

5 min read

For SAP ECC and S/4HANA customers, SAP is pushing hard on RISE with SAP. SAP leadership told their investors they want to convert their remaining ~€11 billion maintenance stream to RISE with SAP cloud revenue, which will be worth 2x-3x revenue for them.[1] Cloud and subscription-based contracts may be good for shareholders, but are they […]

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Blog

With ERP, Mission-Critical and Strategic are Two Different Things

Luiz Mariotto

GVP, Global Pre-Sales

4 min read

A robust and reliable ERP is crucial for medium and large companies from all sectors to have a unified and secure view of data for management and for the company’s daily operations — especially regarding the execution of mission-critical tasks. In today’s business world, with technological evolution and the growing demand for flexibility and efficiency, […]

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