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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    End-to-end support and services for enterprise software
    See what we do
    • We help you…
      • Reduce software support costs
      • Avoid low-ROI upgrades/migrations
      • Maximize value of existing ERP
      • Self-fund innovation in budget
      • Enable enterprise-wide AI & automation
      • Develop strategic IT roadmaps
      • Augment staff to fill tech skills gaps
      • See all objectives
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      • Enterprise software support
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      • See all support and services
  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    • Oracle
      • Oracle E-Business Suite
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      • See all Oracle
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      • SAP ECC and Business Suite
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    • And more
    • See all software we support
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Contact us

Enterprise Software Support and Innovation Solutions by Objective

Plan, build and execute your vision with Rimini Street, the trusted, vendor-agnostic IT partner with a proven track record of helping thousands of organizations achieve their business objectives.

Request a call
Enterprise Software Support and Innovation Solutions by Objective

Top requested objective: cost reduction

We’ve helped clients save more than $10B to date, freeing up resources for strategic projects, technology initiatives and talent acquisition. See your potential savings from third-party support and IT transformation services.

Calculate your savings

Reimagine IT as the hero of your organization

The long list of demands from the business only continues to grow, as does the challenge of managing a sprawling estate of systems and the imperative for innovation now. You need a strategic partner with depth of knowledge and breadth of capabilities to help you visualize what’s possible, build a roadmap and bring it to life. Whatever your business objectives may be, We’ll Get You There.™

Support

Reduce software support costs

Lower total support costs by up to 90% across all your enterprise applications.

Avoid low-ROI upgrades/migrations

Run your existing systems for up to 15+ years without upgrades or migrations.

Maximize value of existing ERP

Ensure your enterprise applications, databases and tech stack interoperate seamlessly.

Get comprehensive support

Receive fast, expert support from experienced engineers to protect business uptime.

Outsource support

Shift the support burden for all applications to one expert IT partner.

Maintain compliance

Stay compliant with global tax, legal and regulatory services for 160+ countries.
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Optimize

Augment staff to fill tech skills gaps

Gain access to expert IT skills for both long-time systems and new innovations.

Manage applications

Manage and run your critical applications more efficiently and cost-effectively.

Plan and rationalize systems

Optimize and simplify your existing systems for greater savings and efficiency.

Simplify cloud modernization

Easily migrate workloads to and from the cloud, optimizing your usage and spend.

Secure and protect systems

Help guard against known and unknown threats across applications and databases.

Optimize software licensing

Manage your software licensing programs and help mitigate potential compliance risk.
View More View Less

Innovate

Self-fund innovation in budget

Reallocate resources to transformation initiatives without increasing IT budget.

Develop strategic IT roadmaps

Create a strategic applications roadmap to guide future IT decisions.

Enable enterprise-wide AI & automation

Deliver board-level impact with AI in months, not years, across your enterprise.

Modernize user experiences

Deploy modern user interfaces across all systems in your IT ecosystem.

Gain enterprise visibility

Get single-pane-of-glass visibility integrated with predictive analytics to enhance decision-making.

Introduce low code and automation

Easily accelerate new app development and integrate processes across all your systems.
View More View Less

Realize the full potential of your software portfolio

As a global leader of end-to-end third-party enterprise software support, management and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but achieving your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Enterprise software support
  • Managed services
  • Professional services
  • Software security services
  • Interoperability services
  • Monitoring and health check services
  • Custom support services

Receive expert support from a global leader of third-party support for Oracle, SAP, VMware and more. From operational support to customization fixes, you can count on us to keep your systems running.

With Rimini Support™, you gain:

  • Dedicated Primary Support Engineer, backed by a global team of engineers and proprietary AI tools
  • Average response time of less than 2 minutes for critical issues
  • Immediate savings of up to 50% on annual support fees to fund innovation
Learn about Rimini Support

Hand off daily maintenance of critical systems to free up your team for strategic projects. Our team goes beyond management to deliver software optimization services for increased stability and performance.

With Rimini Manage™, you gain:

  • Unlimited ticketing model for fixed, transparent pricing
  • Root cause analysis to resolve recurring issues once and for all
  • Reduction of ticket backlogs, system breakage and related stress
Learn about Rimini Manage

Leverage world-class IT consulting services to resolve your most challenging IT issues, including security and interoperability. Rely on our seasoned professionals to provide targeted solutions based on your needs.

With Rimini Consult™, you gain:

  • Guidance to optimize and transform your existing systems for greater ROI
  • Vendor-agnostic IT roadmap and strategy development to meet your business goals
  • Design, staffing and execution of bespoke projects
Learn about Rimini Consult

Reduce your risk exposure in a growing threat landscape with proactive security solutions and services. Without dependency on vendor patches, we improve your overall security posture to help protect your databases, applications and more.

With Rimini Protect™, you gain:

  • Zero-day protection against entire classes of vulnerabilities
  • Fast and cost-effective security solution, with exclusive capabilities and pricing
  • Personalized protection tailored to help meet your specific needs
Learn about Rimini Protect

Future-proof your enterprise software and extend its useful life by enabling seamless compatibility with updates to your tech stack. Take advantage of our proprietary interoperability solutions to use best-fit technologies.

With Rimini Connect™, you gain:

  • Innovative solutions for browsers (patented), OS, Java and email servers
  • Accelerated tech stack modernization without regression testing, code changes or upgrades
  • Increased ROI of your existing enterprise software
Learn about Rimini Connect

Improve uptime and ensure optimal performance of your business-critical systems. Use proactive monitoring and health check solutions to identify and resolve issues before expensive fixes are required.

With Rimini Watch™, you gain:

  • Real-time dashboard and custom reports for robust system monitoring
  • Documented change management, complete with transparency and audit trails
  • Expert guidance on best practices for long-term system maintenance
Learn about Rimini Watch

Obtain software support and services beyond Oracle, SAP, VMware, IBM and Salesforce®. Request our team's skills and expertise to help run, manage, optimize and protect your ever-growing IT ecosystem.

With Rimini Custom™, you gain:

  • Custom proposal based on your budget, timeline and desired scope of work
  • Expert orchestration of your systems, facilitating growth and innovation
  • One trusted partner to handle more of your business-critical systems
Learn about Rimini Custom

Hear what our clients have to say

KBS Tunes Out S/4HANA Migration in Favor of a Composable Approach to ERP  
“

By switching to Rimini Street, we have freed ourselves from the high costs of our traditional support model, allowing us to focus on key projects such as digital broadcasting technology innovation.”

Goo Yub Nah IT Director KBS
Read story
Watch video
Rimini Support™ for SAP Helps Japanese Energy Producer Focus on Composable Infrastructure
“

Rimini Street’s expertise makes vendor-imposed end-of-support deadlines no longer a problem, giving us the ability to take full control over how we want to design our systems to best fit our vision.”

Takayoshi Sawai Deputy Director, Digital ICT Promotion Department Idemitsu
Read story
Watch video
Suntory Partners with Rimini Street to Quickly Launch Innovative Wellness App
“

Most consulting firms tell you their timeframe. Rimini Street asked us for ours.”

Takuro Yamashita Assistant Manager, Suntory System Technology Suntory Group 
Read story
Watch video
University of Melbourne
“

The savings we’re achieving by moving to Rimini Street are enabling us to reinvest and refocus on developing new digital solutions and enhancing online access for our users.”

Daniel Buttigieg Director of Enterprise Technology University of Melbourne
Read story
OSG Corporation
“

By following our own roadmap with Rimini Street support, we’ve prioritized meaningful digital advancements over unnecessary updates.”

Go Harada General Manager, Information Technology OSG Corporation
Read story
Watch video
Federation University
“

It’s been stress-free. I can go home without worrying about whether my staff will be able to handle ongoing support. When we need support, I know we can rely on Rimini Street.”

Andrew Matheson Head of Operations and Automation Federation University
Read story
Apsen Farmacêutica’s Prescription for ERP Innovation: No Migration Required
“

We have assembled a strong internal team, which now has the capacity to rethink processes, suppliers and architecture in a strategic way. What began as a next-generation vision and a pilot has become a model for the entire company.”

Renan Santos CIO Apsen Farmacêutica
Read story
Technical Support for Oracle Helps Pan Ocean Navigate the Future
“

The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”

Dong Hoon Park Head of IT Department Pan Ocean
Read story
MYOB
“

The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”

Eric Kamara General Manager of Platform Services MYOB
Read story
Watch video
SCEE Electrical Ltd
“

Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”

Imre Szabo Group ICT Manager Southern Cross Electrical Engineering Limited ("SCEE Group")
Read story
Watch video
Bumhan Mecatec
“

The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”

Jaewoong Jeong Executive Director, IT Business Division Bumhan Group
Read story
GRP
“

With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”

Ivan Widjaksono Head of Digital Transformation GRP
Read story
Watch video
KBS Tunes Out S/4HANA Migration in Favor of a Composable Approach to ERP  
Rimini Support™ for SAP Helps Japanese Energy Producer Focus on Composable Infrastructure
Suntory Partners with Rimini Street to Quickly Launch Innovative Wellness App
University of Melbourne
OSG Corporation
Federation University
Apsen Farmacêutica’s Prescription for ERP Innovation: No Migration Required
Technical Support for Oracle Helps Pan Ocean Navigate the Future
MYOB
SCEE Electrical Ltd
Bumhan Mecatec
GRP

Don’t just take our word for it

"The Perfect Partner"

“The transition from mainstream support to 3rd party via Rimini Street has been well managed, delivered the expected savings against the back drop of increasing costs, provided a huge improvement in support services and is now delivering added value back to my business.”

– IT Controller

Read full review

Gartner© and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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Enterprise Resource Planning (ERP) systems continue to be the backbone of business operations. Going forward, securely exposing your business-critical data from the underlying ERP system will become necessary to achieve automation, AI and other technologies that thrive on data. However, vendor limitations and processes can hinder agility and efficiency which can negatively impact innovation goals. […]

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Ready to rethink what’s possible?

Contact Rimini Street today to learn how our enterprise software support, management and innovation solutions can help you achieve your business objectives for accelerated growth and profitability.

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