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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    Enterprise software support, managed services and innovative Agentic AI ERP solutions
    See what we do
    • We help you…
      • Transform business processes with Agentic AI
      • Reduce software support costs
      • Avoid low-ROI upgrades/migrations
      • Maximize value of existing ERP
      • Self-fund innovation in budget
      • Enable enterprise-wide AI & automation
      • Develop strategic IT roadmaps
      • Augment staff to fill tech skills gaps
      • See all objectives
    • Our unique approach
      • Agentic AI ERP
        • Rimini Agentic UX™
      • Rimini Smart Path™
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      • Agentic AI ERP solutions
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  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    • Oracle
      • Oracle E-Business Suite
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      • See all Oracle
    • SAP
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    • Microsoft
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    • And more
    • See all software we support
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    Real-world stories of how clients have achieved profitability and competitive advantage
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    A global leader in enterprise software support and services for mission-critical systems
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Contact us

Address Tech and IT Skills Gaps

Get more engineering capabilities without adding to your payroll, gaining access to thousands of experienced IT professionals around the world.

Request a call
Address Tech and IT Skills Gaps

Fill the IT skills gap in your organization

Due to rising operational costs and greater competition and complexities in the labor market, hiring professionals experienced in enterprise software such as SAP, Oracle, VMware®  and Salesforce®  can be challenging. However, this isn’t a skills gap you can afford to leave open — not when your ERP is essential to business operations.

Fortunately, Rimini Street provides an easy, cost-effective way to get the support and guidance you need to optimize, evolve and transform your IT landscape.

Working with us gives you access to thousands of professionals across multiple software platforms around the globe, including those with innate knowledge of systems that are highly customized, undocumented or hard to staff for support. Let us help you gain peace of mind knowing your systems are supported day and night by the best.

Receive expert support

Receive expert support

Close the IT skills gap by leveraging the niche technology expertise of thousands of experienced software engineers capable of handling even out-of-support ERP releases and system customizations.
End recruiting frustration

End recruiting frustration

Say goodbye to the long, demanding cycles of recruiting from a limited pool of top IT talent and instead gain immediate access to a deep bench of seasoned professionals from one convenient source.
Resolve issues quickly

Resolve issues quickly

Get solutions faster thanks to our global team and patented AI support platform, with a guaranteed response time SLA of 10 minutes for Priority 1 (P1) cases and 15 minutes for Priority 2 (P2).
Watch how

How to fill the IT skills gap 

Finding and retaining IT talent is becoming a major IT cost. However, businesses must find ways to address the skills gap and ensure they have the talent they need to succeed. Learn five strategies organizations can use to build a strong and capable workforce.

Read the blog

Obtain the best IT solutions from an industry standout

As a global leader of end-to-end third-party enterprise software support and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but achieving your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Enterprise software support
  • Managed services
  • Professional services
  • Software security services
  • Interoperability services
  • Monitoring & health check services
  • Custom services

Receive comprehensive enterprise software support from a proven provider. Whether you need issue resolution, performance tuning or regulatory compliance, you can trust Rimini Support™ to deliver.

With Rimini Support, you gain:

  • Assignment of a dedicated, named Primary Support Engineer (PSE)
  • Average response time of less than 2 minutes for critical issues in your local language
  • Support for customizations at no additional charge
Learn about Rimini Support

Get application managed services for mission-critical applications such as Oracle, SAP and Salesforce®. Provided by expert engineers, Rimini Manage™ delivers a premium support experience at a fixed cost.

With Rimini Manage, you gain:

  • Access to engineering experts who understand complex application management solutions
  • Root cause analysis and permanent fixes of recurring issues
  • Resolution of backlogged tickets
Learn about Rimini Manage

Attain world-class IT consulting services from the experts you know and trust. Resolve your most challenging IT issues, including security, interoperability and integration with targeted solutions.

With Rimini Consult™, you gain:

  • Ability to expand your team with platform experts around the globe
  • Guidance from professionals who take the time to become deeply familiar with your systems
  • Assistance with design and development of bespoke projects
Learn about Rimini Consult

Navigate today’s threat landscape with Rimini Protect™. Get peace of mind with innovative managed security services for applications, databases and technology infrastructure, whether supported by the vendor or out of support.

With Rimini Protect, you gain:

  • Proactive, cost-effective protection that strengthens your security posture
  • Capabilities that can quickly secure systems during suspected attacks
  • Modules that help assess, discover and protect from evolving threats
Learn about Rimini Protect

Eliminate interoperability issues while modernizing your IT environment. Future-proof your enterprise software with Rimini Street’s patented and unique solutions.

With Rimini Connect™, you gain:

  • Interoperability solutions built and supported by IT professionals
  • Ability to adopt best-fit technologies, saving time and resources
  • Easy-to-deploy options for email, OS, Java and browsers (patented)
Learn about Rimini Connect

Keep business-critical systems up and running smoothly with Rimini Watch™. Proactive monitoring and health check solutions help resolve issues early, preventing the need for costly, time-consuming fixes.

With Rimini Watch, you gain:

  • Assistance from experts to maintain a stable IT environment
  • Guidance to ensure internal teams are following best practices
  • Access to specialized skills for the duration of the subscription
Learn about Rimini Watch

Allow our team to help solve your most complex business challenges and get you to where you want to go. Request a custom proposal for your unique needs and goals with Rimini Custom™.

With Rimini Custom, you gain:

  • Proposal tailored to your business needs and budget
  • Highly tenured professionals as a natural extension of your team
  • Expert orchestration of your complex systems
Learn about Rimini Custom

Hear what our clients have to say

Ypê
“

At Ypê, we have several AI projects in works, but the Rimini Agentic UX™ project has outperformed them all in both speed and expectations. It only took one month from start to delivery, and helped us reduce our approval cycle by 60% and accelerate time-to-value. It’s a great win for our IT team.”

Geraldo Pereira CIO Ypê
Read story
Watch Video
SP Electricity North West
“

Instead of spending cycles on accessibility issues, our team is now focusing their efforts on value-add projects that deliver real ROI for our business.”

Martin Williams Problem and Knowledge Manager SP Electricity North West
Read story
Tidewater
“

Rimini Street has proven to be more than a trusted partner for our operations, and we continue to grow our footprint with them because we know it will translate to fast and lasting results for the business.”

Lee Johnson CIO Tidewater
Read story
KBS
“

By switching to Rimini Street, we have freed ourselves from the high costs of our traditional support model, allowing us to focus on key projects such as digital broadcasting technology innovation.”

Goo Yub Nah IT Director KBS
Read story
Watch Video
Idemitsu
“

Rimini Street’s expertise makes vendor-imposed end-of-support deadlines no longer a problem, giving us the ability to take full control over how we want to design our systems to best fit our vision.”

Takayoshi Sawai Deputy Director, Digital ICT Promotion Department Idemitsu
Read story
Suntory
“

Most consulting firms tell you their timeframe. Rimini Street asked us for ours.”

Takuro Yamashita Assistant Manager, Suntory System Technology Suntory Group 
Read story
University of Melbourne
“

The savings we’re achieving by moving to Rimini Street are enabling us to reinvest and refocus on developing new digital solutions and enhancing online access for our users.”

Daniel Buttigieg Director of Enterprise Technology University of Melbourne
Read story
OSG Corporation
“

By following our own roadmap with Rimini Street support, we’ve prioritized meaningful digital advancements over unnecessary updates.”

Go Harada General Manager, Information Technology OSG Corporation
Read story
Federation University
“

It’s been stress-free. I can go home without worrying about whether my staff will be able to handle ongoing support. When we need support, I know we can rely on Rimini Street.”

Andrew Matheson Head of Operations and Automation Federation University
Read story
Apsen Farmacêutica
“

We have assembled a strong internal team, which now has the capacity to rethink processes, suppliers and architecture in a strategic way. What began as a next-generation vision and a pilot has become a model for the entire company.”

Renan Santos CIO Apsen Farmacêutica
Read story
Pan Ocean
“

The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”

Dong Hoon Park Head of IT Department Pan Ocean
Read story
MYOB
“

The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”

Eric Kamara General Manager of Platform Services MYOB
Read story
Ypê
SP Electricity North West
Tidewater
KBS
Idemitsu
Suntory
University of Melbourne
OSG Corporation
Federation University
Apsen Farmacêutica
Pan Ocean
MYOB

“I see Rimini Street as being this stable of very talented and experienced engineers that clearly know the Oracle product. The responses to our questions are exactly what we need: fast and on target. They are prepared to go as technically deep as required to resolve an issue, in fact, including troubleshooting within our custom code.”

Jim Chilton, CIO, Cengage
Read client story

Additional resources

Ypê Deepens Partnership with Rimini Street to Accelerate Agentic AI and Maximize ERP Value
Press Release
Ypê Deepens Partnership with Rimini Street to Accelerate Agentic AI and Maximize ERP Value

Powered by Rimini Support™ for SAP and Rimini Agentic UX™, Ypê turns ERP stability into a launchpad for rapid, enterprise-wide Agentic AI innovation LAS VEGAS – January 27, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider for Oracle, SAP and VMware software, […]

Read Press Release
Simplify, Streamline and Save More by Optimizing What You Already Own
Blog
Simplify, Streamline and Save More by Optimizing What You Already Own
Larry Acklin
Sr Director, Product Marketing, Rimini Optimize™
4 min read

Existing ERP infrastructures remain highly valuable for many organizations across the globe. Despite vendor pressure to discard these investments for full system overhauls, most core systems continue to support mission-critical processes and are deeply embedded in how businesses create value day-to-day. As one of the three foundational steps on the Rimini Smart Path™, Rimini Optimize™ […]

Read Blog
Rimini Street to Report Fourth Quarter and Fiscal Year 2025 Financial Results on February 19, 2026
Press Release
Rimini Street to Report Fourth Quarter and Fiscal Year 2025 Financial Results on February 19, 2026

LAS VEGAS, January 26, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider for Oracle, SAP and VMware software, today announced it will report earnings after market close on February 19, 2026. The company will host a conference call and webcast on that […]

Read Press Release

Let our team help you succeed

Contact us today to learn how Rimini Street can help fill your IT skills gap and provide you with more engineering capabilities than ever before.

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