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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    End-to-end support and services for enterprise software
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    • We help you…
      • Reduce software support costs
      • Avoid low-ROI upgrades/migrations
      • Maximize value of existing ERP
      • Self-fund innovation in budget
      • Enable enterprise-wide AI & automation
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      • See all objectives
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  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    • Oracle
      • Oracle E-Business Suite
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      • See all Oracle
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    • And more
    • See all software we support
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Contact us

Address Tech and IT Skills Gaps

Get more engineering capabilities without adding to your payroll, gaining access to thousands of experienced IT professionals around the world.

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Address Tech and IT Skills Gaps

Fill the IT skills gap in your organization

Due to rising operational costs and greater competition and complexities in the labor market, hiring professionals experienced in enterprise software such as SAP, Oracle, VMware®  and Salesforce®  can be challenging. However, this isn’t a skills gap you can afford to leave open — not when your ERP is essential to business operations.

Fortunately, Rimini Street provides an easy, cost-effective way to get the support and guidance you need to optimize, evolve and transform your IT landscape.

Working with us gives you access to thousands of professionals across multiple software platforms around the globe, including those with innate knowledge of systems that are highly customized, undocumented or hard to staff for support. Let us help you gain peace of mind knowing your systems are supported day and night by the best.

Receive expert support

Receive expert support

Close the IT skills gap by leveraging the niche technology expertise of thousands of experienced software engineers capable of handling even out-of-support ERP releases and system customizations.
End recruiting frustration

End recruiting frustration

Say goodbye to the long, demanding cycles of recruiting from a limited pool of top IT talent and instead gain immediate access to a deep bench of seasoned professionals from one convenient source.
Resolve issues quickly

Resolve issues quickly

Get solutions faster thanks to our global team and patented AI support platform, with a guaranteed response time SLA of 10 minutes for Priority 1 (P1) cases and 15 minutes for Priority 2 (P2).
Watch how

How to fill the IT skills gap 

Finding and retaining IT talent is becoming a major IT cost. However, businesses must find ways to address the skills gap and ensure they have the talent they need to succeed. Learn five strategies organizations can use to build a strong and capable workforce.

Read the blog

Obtain the best IT solutions from an industry standout

As a global leader of end-to-end third-party enterprise software support and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but achieving your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Enterprise software support
  • Managed services
  • Professional services
  • Software security services
  • Interoperability services
  • Monitoring & health check services
  • Custom services

Receive comprehensive enterprise software support from a proven provider. Whether you need issue resolution, performance tuning or regulatory compliance, you can trust Rimini Support™ to deliver.

With Rimini Support, you gain:

  • Assignment of a dedicated, named Primary Support Engineer (PSE)
  • Average response time of less than 2 minutes for critical issues in your local language
  • Support for customizations at no additional charge
Learn about Rimini Support

Get application managed services for mission-critical applications such as Oracle, SAP and Salesforce®. Provided by expert engineers, Rimini Manage™ delivers a premium support experience at a fixed cost.

With Rimini Manage, you gain:

  • Access to engineering experts who understand complex application management solutions
  • Root cause analysis and permanent fixes of recurring issues
  • Resolution of backlogged tickets
Learn about Rimini Manage

Attain world-class IT consulting services from the experts you know and trust. Resolve your most challenging IT issues, including security, interoperability and integration with targeted solutions.

With Rimini Consult™, you gain:

  • Ability to expand your team with platform experts around the globe
  • Guidance from professionals who take the time to become deeply familiar with your systems
  • Assistance with design and development of bespoke projects
Learn about Rimini Consult

Navigate today’s threat landscape with Rimini Protect™. Get peace of mind with innovative managed security services for applications, databases and technology infrastructure, whether supported by the vendor or out of support.

With Rimini Protect, you gain:

  • Proactive, cost-effective protection that strengthens your security posture
  • Capabilities that can quickly secure systems during suspected attacks
  • Modules that help assess, discover and protect from evolving threats
Learn about Rimini Protect

Eliminate interoperability issues while modernizing your IT environment. Future-proof your enterprise software with Rimini Street’s patented and unique solutions.

With Rimini Connect™, you gain:

  • Interoperability solutions built and supported by IT professionals
  • Ability to adopt best-fit technologies, saving time and resources
  • Easy-to-deploy options for email, OS, Java and browsers (patented)
Learn about Rimini Connect

Keep business-critical systems up and running smoothly with Rimini Watch™. Proactive monitoring and health check solutions help resolve issues early, preventing the need for costly, time-consuming fixes.

With Rimini Watch, you gain:

  • Assistance from experts to maintain a stable IT environment
  • Guidance to ensure internal teams are following best practices
  • Access to specialized skills for the duration of the subscription
Learn about Rimini Watch

Allow our team to help solve your most complex business challenges and get you to where you want to go. Request a custom proposal for your unique needs and goals with Rimini Custom™.

With Rimini Custom, you gain:

  • Proposal tailored to your business needs and budget
  • Highly tenured professionals as a natural extension of your team
  • Expert orchestration of your complex systems
Learn about Rimini Custom

Hear what our clients have to say

Suntory Partners with Rimini Street to Quickly Launch Innovative Wellness App
“

Most consulting firms tell you their timeframe. Rimini Street asked us for ours.”

Takuro Yamashita Assistant Manager, Suntory System Technology Suntory Group 
Read story
Watch video
University of Melbourne
“

The savings we’re achieving by moving to Rimini Street are enabling us to reinvest and refocus on developing new digital solutions and enhancing online access for our users.”

Daniel Buttigieg Director of Enterprise Technology University of Melbourne
Read story
OSG Corporation
“

By following our own roadmap with Rimini Street support, we’ve prioritized meaningful digital advancements over unnecessary updates.”

Go Harada General Manager, Information Technology OSG Corporation
Read story
Watch video
Federation University
“

It’s been stress-free. I can go home without worrying about whether my staff will be able to handle ongoing support. When we need support, I know we can rely on Rimini Street.”

Andrew Matheson Head of Operations and Automation Federation University
Read story
Apsen Farmacêutica’s Prescription for ERP Innovation: No Migration Required
“

We have assembled a strong internal team, which now has the capacity to rethink processes, suppliers and architecture in a strategic way. What began as a next-generation vision and a pilot has become a model for the entire company.”

Renan Santos CIO Apsen Farmacêutica
Read story
Technical Support for Oracle Helps Pan Ocean Navigate the Future
“

The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”

Dong Hoon Park Head of IT Department Pan Ocean
Read story
MYOB
“

The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”

Eric Kamara General Manager of Platform Services MYOB
Read story
Watch video
SCEE Electrical Ltd
“

Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”

Imre Szabo Group ICT Manager Southern Cross Electrical Engineering Limited ("SCEE Group")
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Watch video
Bumhan Mecatec
“

The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”

Jaewoong Jeong Executive Director, IT Business Division Bumhan Group
Read story
GRP
“

With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”

Ivan Widjaksono Head of Digital Transformation GRP
Read story
Watch video
Mercury NZ
“

We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”

Tim Aynsley Head of Technology Mercury NZ
Read story
Standard Foods Corporation
“

My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”

Jerry Lee IT Director Standard Foods 
Read story
Suntory Partners with Rimini Street to Quickly Launch Innovative Wellness App
University of Melbourne
OSG Corporation
Federation University
Apsen Farmacêutica’s Prescription for ERP Innovation: No Migration Required
Technical Support for Oracle Helps Pan Ocean Navigate the Future
MYOB
SCEE Electrical Ltd
Bumhan Mecatec
GRP
Mercury NZ
Standard Foods Corporation

“I see Rimini Street as being this stable of very talented and experienced engineers that clearly know the Oracle product. The responses to our questions are exactly what we need: fast and on target. They are prepared to go as technically deep as required to resolve an issue, in fact, including troubleshooting within our custom code.”

Jim Chilton, CIO, Cengage
Read client story

Additional resources

Rimini Street and American Digital Partner to Deliver Alternative SAP, Oracle and VMware Support, Savings and Innovation on HPE Infrastructure
Press Release
Rimini Street and American Digital Partner to Deliver Alternative SAP, Oracle and VMware Support, Savings and Innovation on HPE Infrastructure

Clients can avoid low ROI software upgrades and migrations, achieve a reduction in total IT support costs by up to 90% and leverage full potential of existing systems without re-platforming  LAS VEGAS – August 22, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, management and innovation solutions, and […]

Read Press Release
Rimini Support™ for Oracle Retail
Datasheet
Rimini Support™ for Oracle Retail
Read Datasheet
Global IT leaders on the Value of Third-Party Support at Any Stage of Tech Innovation
Blog
Global IT leaders on the Value of Third-Party Support at Any Stage of Tech Innovation
Nancy Lyskawa
Nancy Lyskawa
EVP and Chief Client Officer
6 min read

Recently, Rimini Street brought together IT executives from some of the globe’s biggest companies in a candid discussion about their most pressing business priorities.  Spanning various continents and industries including retail, mining and technology services – the discussion focused on the current factors shaping the goals and concerns of IT leaders, with security and innovation […]

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Let our team help you succeed

Contact us today to learn how Rimini Street can help fill your IT skills gap and provide you with more engineering capabilities than ever before.

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