Software support services for Oracle databases and applications from one proven partner

Improve your database availability, performance and ROI with Rimini Support™ for Oracle Database. We will fully support your Oracle Database releases 8i, 9i, 10g, 11g, 12c, 18c, 19c, and 21c for 15+ more years from the time you switch to us, without expensive upgrades, at a savings of up to 90% on your total current Oracle Database support services costs. This can help you fund innovation from your existing IT budget.

Our 24/7/365 global, follow-the-sun software support is led by Primary Support Engineers who average 15+ years of experience. With Rimini Support, you benefit from integrated support for all of your databases and applications from one proven partner. And our average response time for critical P1 and P2 issues is under 90 seconds.

We go beyond the traditional break/fix support and provide:

  • advanced support services for both commercial and open-source databases, on-premises or in the cloud
  • flexible support for any number of servers, from one to thousands
  • scalable support for any data storage requirements, from small to up to 700TB
  • performance support
  • configuration support
800+

full-time staff engineers across 21 countries

15+

years average Primary Support Engineer experience

Over $9B

in estimated total client savings since 2005

4.9/5.0

overall average client satisfaction rating

Integrate managed services with third-party support for Oracle database

With Rimini Manage™ for Oracle, you can liberate your IT team to work on strategic initiatives while we provide management and support for your Oracle databases. Our expert database engineers understand Oracle Database’s interactions with Oracle applications — and with other vendors’ applications — so we can deliver improved availability and an exceptional, responsive database management experience.

And by integrating managed services with Rimini Support for Oracle Database, you benefit from having a single trusted partner for both software support and managed services. From mature Oracle Database instances to open-source, our database managed services can help you simplify operations, fill IT skills gaps, solve interoperability issues, avoid costly upgrades, and optimize your database environments.

Rimini Manage™ services include:
  • database administration
  • database security
  • database infrastructure support
  • database architecture
  • problem diagnosis and troubleshooting
  • incident management
  • disaster recovery assistance

Benefits of partnering with Rimini Street

Get higher ROI on your databases

Get higher ROI on your databases

Save on support and avoid expensive upgrades
Gain broad expertise

Gain broad expertise

Our services include configuration, performance support, and enhanced security
Attract and engage IT talent

Attract and engage IT talent

Staff your strategic projects while we support your databases
Consider open-source databases

Consider open-source databases

We know all about them

The Rimini Street advantage
A side-by-side comparison

Support Features
Rimini Street
Oracle Premier & Extended
Oracle Sustaining
Support Services
Repository and documentation fixes
No new fixes
Operational and configuration support
Installation and upgrade support
No new scripts
Named, regional Primary Support Engineer with average of 20 year's experience
Account management services
10-Minute guaranteed response SLA for critical cases with 2-hour update communications
Full support with no required upgrades
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional & application roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Monitor and check advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

Oracle Database technical components we support

Rimini Street is the leading third-party support provider for Oracle Database. We support:

Active Data Guard
Advanced Compression
Advanced Security
Application Express
Data Masking
Database Diagnostics and Configuration
Database Vault
Enterprise Manager
GoldenGate
In-Memory Database Cache
OLAP
Partitioning
Performance Tuning
Provisioning and Patch Automation Pack
Real Application Clusters (RAC)
RMAN, DBCA, DUA, NetCA, OUI
SQL*Plus, SQL*Loader, Developer
Warehouse Builder

Rimini Street fully supports Oracle Database releases 8i, 9i, 10g, 11g, 12c, 18c, 19c, and 21c. 

Rimini Street also supports MS SQL Server, IBM Db2, SAP HANA Database, and the SAP family of databases, formerly known as Sybase (SAP Adaptive Server Enterprise [ASE], SAP SQL Anywhere, SAP Advantage DB Server, and SAP IQ databases). 

Featured clients

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Featured clients
Featured clients
“

Rimini Street is the only partner that can support the Japanese market with the high-quality support and protection we need, at a price that aligns with our financial goals.”

– Keisuke Hamanaka Deputy General Manager, Process, IT and Data Management
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Featured clients
Featured clients
“

Rimini Street delivers what they promise so that we can deliver quality and trust to our clients and end-users.”

– Daniel Lui CIO
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Featured clients
Featured clients
“

Vendor software maintenance fees dominated our limited IT budget, but since switching to Rimini Support™ for Oracle EBS and Database, we have freed up savings to invest in digital innovation to make our company a leader in the new IT environment.”

– IT General Manager Doosan Enerbility
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How can Rimini Support for Oracle Database help you meet your goals?

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