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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
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Services and Support for Oracle Hyperion EPM

Extend the life and reduce the TCO of your Hyperion software with third-party support services.

Compare to Hyperion support
IT executives discussing Hyperion support services

Third-party support for Hyperion that extends the life of your IT investments

Your Hyperion EPM software is a strong asset for your business: stable, reliable, and customized just right for your operations. Keep it strong and extend the life of your software investment with Rimini Support™ for Hyperion.

We can secure and fully support your Oracle Hyperion software — including all customizations — for 15+ more years from the time you switch to us. And that’s with no need for unwanted and expensive enterprise performance management software upgrades or continuous innovation updates that can be required by software vendors to maintain full support. With Rimini Support, you’ll get significant savings that you can use to fund innovation from your existing IT budget.

Our 24/7/365 global, follow-the-sun support is led by Primary Support Engineers who average 20+ years of experience. And while we guarantee a response time of 10 minutes for critical P1 issues, our actual average response time is 2 minutes or less for P1 and P2 issues.

Our responsive, comprehensive support services for Hyperion can help you:

  • achieve your strategic, operational, and financial goals
  • reduce the TCO of your Oracle Hyperion EPM software
  • automate and streamline business processes
  • proactively secure your enterprise software ecosystem
  • deliver exceptional customer experiences
Up to
90%

savings on total support costs

Over $9B

in estimated total client savings since 2005

Less than
2 minutes

average response time for P1 and P2 issues

4.9/5.0

overall average client satisfaction rating

Managed services that prevent incident recurrence and reduce project backlogs

With Rimini Manage™ for Oracle, you can reassign your IT team to digital transformation and cloud initiatives while we manage day-to-day activities and performance improvements for your existing environment. Our Hyperion experts can help reduce complexity, fill IT skills gaps, manage your applications, and improve your operational performance.

The benefits of Rimini Manage™ for Oracle include:

  • an unlimited ticket model from a broad catalog of services
  • an always-on global network of experienced software engineers
  • human-first expertise empowered by AI service insight and automation
  • fast incident resolution and reduced project backlogs
  • predictable billing
  • root cause analysis to prevent incident recurrence
Learn more About Rimini Manage for Oracle
IT executives discussing Hyperion support services

Benefits of partnering with Rimini Street

Extend the life of your software

Extend the life of your software

Skip expensive, unwanted vendor upgrades
Stop overspending on Hyperion support

Stop overspending on Hyperion support

Invest more of your IT budget in new functionalities
Innovate around existing systems

Innovate around existing systems

We’re experts in interoperability, security, and possibility thinking
Attract and engage IT talent

Attract and engage IT talent

Hire and retain in-demand experts through high-visibility new projects

Hyperion releases and components we support

Rimini Support for Hyperion includes all releases, databases, and components, such as:

Capital Asset Planning
Data Relationship Management
Essbase
Financial Close Management
Financial Data Quality Management
Financial Management
IBM Db2
Integrated Operational Planning
MS SQL Server
Oracle Database
Performance Scorecard
Planning
Profitability and Cost Management
SAP HANA Database
SAP Sybase Databases
Strategic Finance
Workforce Planning

Featured clients

View All Clients
Featured clients
Featured clients
“

We have assembled a strong internal team, which now has the capacity to rethink processes, suppliers and architecture in a strategic way. What began as a next-generation vision and a pilot has become a model for the entire company.”

– Renan Santos CIO
Learn more
Featured clients
Featured clients
“

The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”

– Dong Hoon Park Head of IT Department
Learn more
Featured clients
Featured clients
“

The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”

– Eric Kamara General Manager of Platform Services
Learn more
CITIZEN WATCH CO.,LTD.
Novelis Inc.
Celeros Flow Technology
Pearson Education, Inc.
GES Exposition Services, Inc.
Likewize
Party City Corporation
Spectralink
Bristow Group Inc
Crate and Barrel
Papa John’s International
Synaptics, Incorporated
Sirva
Panduit Corporation
Pikeville Medical Center
View All
RELATED SERVICES

Rimini ONE™

Our end-to-end solutions for Hyperion deliver integrated application and database support, ERP security, managed services, and professional services from a single proven partner.

Learn more
Rimini ONE™

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Responsive support services
Video
Rimini Street: What We Do

We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.

Watch Video

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