Join the global retailers that have made the switch to third-party support for Oracle Retail
Retailers are dramatically reducing annual maintenance costs
Retail CIOs worldwide are looking for ways to free up funds and resources to invest in technologies that address market turbulence. One proven strategy to address rising ERP maintenance costs is by leveraging independent, third-party enterprise software support. More than 175 retailers have reduced their total ERP maintenance costs by up to 90% while gaining better support and service from Rimini Street.

Discover ultra-responsive support for Oracle Retail software
Rimini Street provides expert support for Oracle Retail software — alone, or in combination with support for Oracle enterprise applications and databases. Using this combined support enables clients to receive an integrated service offering with the advantages that come with single-provider support. Receive ultra-responsive support for Oracle Retail applications.

Accelerate digital transformation
Digital transformation helps deliver a sustainable competitive edge for organizations across industries. The multi-million-dollar boardroom question facing CIOs: “How are we going to pay for this?” with ongoing operations consuming 80% to 90% of a typical IT budget. Retail technology leaders that have adopted independent enterprise software support solutions, including replacing Oracle Retail support/Retek support, are reallocating the saved funds and resources toward digital transformation efforts.

Oracle Retail product lines supported
The Rimini Street support program for Oracle Retail includes support for the following acquired Retek products:
Merchandising Operations Management (MOM)
Merchandise Planning and Optimization
Supply Chain Planning and Execution
Rimini Street supports Version 10.x and later and also provides support for Oracle Database for Oracle Retail.
Oracle no longer fully supports database releases 11.2.0.3 and earlier.1 Rimini Street offers full support availability for at least 15 additional years, plus provides additional services.
Why Rimini Street
Switch from Oracle retail support; improve SLA and ROI.
Better model
Eliminate forced upgrades of Oracle retail applications to remain on full support and preserve the flexibility to upgrade when there's a clear ROI presented. Upgrades can be time-consuming, expensive, and risky — don’t upgrade without a compelling business case or ROI.
Better people
Receive ultra-responsive support by taking advantage of expert services for Oracle Retail software, including support for customizations at no extra charge.
Better outcomes
Don’t rip and replace; enjoy savings of up to 90% of total maintenance costs, allowing focus on optimizing existing solutions and adding new features and capabilities around commerce platforms using best-of-breed, independent, third-party solutions. Help maximize ERP investments by extending the life/reducing the TCO of Oracle Retail software.

Featured clients


The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”
– Eric Kamara General Manager of Platform Services

Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”
– Imre Szabo Group ICT Manager
The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”
– Jaewoong Jeong Executive Director, IT Business DivisionAdditional resources


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We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
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