Award-winning, ultra-responsive software support
Whether you’re currently running SAP S/4HANA or considering an ECC to S/4HANA migration, our Rimini Support™ for SAP S/4HANA delivers award-winning, engineer-led services including support for custom code; all tax, legal, and regulatory updates; and strategic advisory services for roadmap planning and interoperability optimization.
We will secure and fully support your S/4HANA release at a savings of up to 90% on your total SAP S/4HANA support costs, freeing up significant funds for innovation. Our 24/7/365 support services are led by Primary Support Engineers who average 15+ years of experience. We can support your S/4HANA release on-premises or in the cloud, and our average response time is under 90 seconds for critical P1 and P2 issues.
Our comprehensive support services can help you:
- achieve your strategic, financial, and operational goals
- extract greater value from your technology investments
- proactively secure your enterprise software ecosystem
- follow your own IT roadmap: on-premises, cloud, or hybrid
full-time staff engineers across 21 countries
average response time for P1 and P2 issues
savings on total SAP S/4HANA support costs
overall average client satisfaction rating
Managed services that free up your IT team for innovation
With Rimini Manage™ for SAP, we take on your day-to-day IT service management and help reduce complexity and improve operational efficiency. With our deep expertise in SAP, we can manage and improve your existing environment, freeing up your team for higher-value innovation and strategic projects.
The benefits of Rimini Manage™ for SAP include:
- an always-on global network of senior-level software engineers
- human-first expertise empowered by AI service insight and automation
- fast incident resolution and reduced project backlogs
- root cause analysis to prevent incident recurrence
- an unlimited ticket model from a broad catalog of services
- the flexibility to fill your IT skills gaps seamlessly
- predictable billing
Benefits of partnering with Rimini Street
Eliminate overspending
Chart your roadmap
Innovate around existing systems
Attract and engage IT talent
Featured clients
With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”
– Jae-Hoon Jung Information Strategy Team LeaderWith SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.”
– Hubert Tsang CIOThe central applications run as expected, which provides peace of mind and allows the IT organization to focus on higher-value strategic objectives.”
– Walter Eckardt Head of ITRimini ONE™
Our end-to-end solutions for SAP include expert, integrated application and database support, software security, managed services, and professional services from a single, proven partner.
Additional resources
Are the complexities of composable ERP holding you back? Learn why a composable business model is a critical path for enterprises looking to de-risk uncertainty. We focus on the advantages of adopting a composable ERP strategy and the ROI associated with making this shift. Join industry expert and CTO Eric Helmer from Rimini Street in this on-demand video as we reveal: Concepts and principles of a composable ERP strategy How to make decisions regarding what to keep from a current ERP system and what to change Planning for training in the new skills and technologies your team needs for a successful transition to a composable ERP strategy If you’re looking for a strategy that frees you from vendor pressure and supports your Business-Driven Roadmap, this is the video for you. Speakers Eric HelmerSVP & Chief Technology OfficerRimini Street Scott HaysSenior Director, Product MarketingRimini Street
Let's start a conversation
How can Rimini Support for SAP S/4HANA help you meet your goals?