Maximize your software investments to power innovation
To be competitive in today’s business world, CIOs and IT leaders must critically evaluate how they manage application investments – ensuring that the needs of the business are met and that competitive advantage is achieved in a cost-effective model. While renewing software maintenance and performing recurring upgrades in the early years may seem straightforward, over time the question arises:
Are these ongoing costs delivering real business value, or are they just consuming budgets with little strategic benefit?
Savvy CIOs must ensure that their IT strategy aligns with business objectives. One important step they can take is to focus on maximizing the value of their existing Oracle E-Business Suite (EBS) investments by reducing the costs to run, manage and support that software, and then reallocate those resources toward innovation.
The right partner can help IT leaders cut support expenses, provide tax, legal and regulatory updates to remain compliant, provide faster ticket resolution with superior experience and deep expertise, all while unlocking funds to drive new initiatives that foster agility and scalability, enabling the organization to gain a competitive advantage and increase market share.
Why Oracle EBS customers choose Rimini Street for support
Take control! Join in on the movement of fueling innovation without disruption by partnering with Rimini Street!
Escalating costs are consuming more of today’s already tight IT budgets, leaving businesses struggling to invest in growth and innovation. While customers are caught in an expensive cycle of paying Oracle around 22% per year in maintenance, they’re also forced to spend a significant portion of their budget just to maintain existing systems. This budget dilemma leaves little room for investments in strategic initiatives and innovation that will help to keep them competitive.
And keep in mind that innovation is not just a luxury — it’s a necessity to drive business performance. Organizations must continually evolve to stay ahead in a landscape that is driven by global volatility, technological disruptions, digital transformation and rising customer expectations.
For many companies, Oracle E-Business Suite applications remain indispensable, offering robust features, security and customization. With the right strategy and partner, organizations running on-premises applications are funding and accelerating their innovation timeline with savings from third party support that can be directed towards strategic projects.
This eBook contains a selection of client stories from around the world – leading organizations from multiple industries who have found a solution to the innovation dilemma by trusting Rimini Support™ for their Oracle E-Business Suite solutions.
You’ll learn how innovation, cost-efficiency and on-premises solutions can successfully co-exist, from clients who leveraged third-party support to:
Rimini Street Helps Oracle EBS Clients
To support our clients’ ongoing success, we partner with them to identify, document and evaluate the key advantages and cost savings that Rimini Street can provide for them. These client stories highlight critical insights and success factors for effective support of Oracle E-Business Suite.
Client |
With Rimini Street… |
|---|---|
Significantly reduce maintenance costs and free up funding |
|
Korean Air allocated a large part of the IT budget was consumed on Oracle software and databases and needed to reduce spend. |
They reduced Oracle software maintenance costs, received more responsive and collaborative support and are now able to focus on more strategic IT initiatives. |
Welch’s was experiencing high Oracle ERP support costs (12%-15% of their IT budget) and end-of-life software versions with no upgrade value. |
Maintenance spend was reduced by 50%, pressure to upgrade was removed, allowing them to reinvest savings to revenue generation initiatives. |
Improve their support experience and allocate resources to more strategic initiatives |
|
Greater Western Water’s ability to drive innovation was hampered by a shortage of skilled tech talent. |
By significantly reducing time spent on support, staff were freed up to work on more strategic long-term projects. |
Globe Union experienced service level declines, even though Oracle support costs were rising. |
Experienced improved support, enabling them to implement a new shop floor management system, and develop a cost system for their North American plants. |
Reallocate savings to strategic and innovation focused projects |
|
Pacific Healthcare faced pressure from Oracle to transition to the cloud. |
By saving both time and budget, they were able to reallocate resources and focus on a comprehensive assessment project to accelerate their digital transformation goals. |
Doosan Enerbility faced escalating IT costs with Oracle, which constrained their ability to invest in innovation. |
They freed up funds and are now investing in robotic process automation (RPA), online communication and collaboration. They also benefited from more responsive support, without the need for costly, forced upgrades. |
Korean Air sets a flight plan for IT modernization with Rimini Street
“This move has provided us with even more efficiencies than we were experiencing previously, and it has freed up the team to focus on other more pressing business projects.”
– Park Sung-Yeon, ERP IT Team Leader, Korean Air
About |
Korean Air is South Korea’s largest airline, offering international and domestic flights with a strong focus on safety, service and innovation. |
Industry |
Transportation |
Headquarters |
South Korea |
Revenue |
$12.1 billion USD |
Products Supported |
Oracle Siebel, Oracle Technology, Oracle E-Business Suite, Oracle Database |
Challenge |
Korean Air experienced high maintenance costs and unreliable support from Oracle, which led to inefficiencies and dissatisfaction. The lack of timely and effective support hindered their ability to optimize their IT operations, manage their IT budget effectively and take on new initiatives. |
Solution |
They transitioned to Rimini Street for support to address their maintenance costs and service issues with Oracle. |
Results |
Enhanced support: With a strong partnership and having developed a deep understanding of Korean Air’s operations, Rimini Street provided proactive support, especially during their migration to AWS and Oracle ERP upgrades.Operational efficiencies: Rimini Street provided a more cost-effective support model, improving efficiencies and enabling Korean Air’s IT team to focus on strategic projects.Future preparedness: Rimini Street will play a crucial role in the complex integration of Korean Air’s Oracle ERP system with Asiana Airlines’ SAP system, after the two airlines merge. |
Rimini Support™ enables Pacific Healthcare to find the right prescription for a flexible future
“Instead of doing difficult support and maintenance on Oracle, we can reallocate resources to take on more advanced technologies that give us competitive advantage.”
– Daniel Lui, CIO, Pacific Healthcare Group.
About |
Pacific Healthcare Group is a leading sales and marketing organization in Thailand and Southeast Asia, with a focus on healthcare, pharmaceuticals, nutritional products, medical devices and consumables. |
Industry |
Healthcare |
Headquarters |
Thailand |
Revenue |
$13.6 million USD |
Products Supported |
Oracle E-Business Suite 12.1.6, Oracle Technology 12.1.3, Oracle Database 11.1.0.7 |
Challenge |
Pacific Healthcare Group was being urged by Oracle to move to the cloud, but they had complex customizations and didn’t want to slow down other development work that was in progress. |
Solution |
They switched to Rimini Street for support, gaining time for a proper evaluation of their options without disrupting their ongoing business operations. |
Results |
Extended application life: They extended the use of their existing Oracle applications, delaying costly upgrades and maintaining system stability.Enhanced support: The company benefited from personalized, 24/7/365 support with a dedicated primary support engineer, which improved overall service and response times compared to Oracle’s support.Drive innovation: The cost savings and extended support allowed Pacific Healthcare Group to reinvest savings in advanced technologies to drive their transformational goals. This included an ecommerce strategy with a complete B2B online platform that allows both their clients and end users to place direct orders. |
Korean energy leader reallocates 6B KRW cost savings towards innovation
“Vendor software maintenance fees dominated our limited IT budget, but since switching to Rimini Support™ for Oracle EBS and Database, we have freed up savings to invest in digital innovation to make our company a leader in the new IT environment.”
– IT General Manager, Doosan Enerbility
About |
Doosan Enerbility is a leading plant expert for the power and water industry, offering energy solutions for thermal power, nuclear power and renewable energy. |
Industry |
Energy |
Headquarters |
South Korea |
Revenue |
$13.7 billion USD |
Products Supported |
Oracle E-Business Suite, Oracle Database |
Challenge |
With IT operating costs going up each year, Doosan Enerbility wanted to reduce and optimize expenditures and transition to a new IT environment. They wanted to push digital transformation across the value chain to maintain competitiveness, but they needed cost savings to secure the necessary investment budget. |
Solution |
They switched to Rimini Street for support of their mission-critical Oracle EBS platform. |
Results |
Cost reduction: Doosan Enerbility had significant savings of budget and talent resources.Improved support experience: They received personalized support with a dedicated primary support engineer, leading to faster response times and better service compared to Oracle’s standard support.Investment in innovation: The 6B KRW cost savings allowed Doosan Enerbility to invest in innovation and strategic initiatives such as robotic process automation (RPA), online communication and collaboration. These investments helped them to improve their overall business operations and capabilities, and they allowed them to bring competitive edge and innovation to the marketplace. |
Greater Western Water opens the faucet for innovation and internal capabilities
“Choosing the Rimini Street support and maintenance solution has freed up opportunity for the organization, the group, and our staff.”
– Jennifer Rebeiro, CIO, Greater Western Water
About |
Greater Western Water provides water and wastewater services to the growing regions of Melbourne’s west and northwest, ensuring reliable and sustainable water management for residential and business customers. |
Industry |
Energy and utilities |
Headquarters |
Australia |
Revenue |
$931.4 million AUD |
Products Supported |
Oracle E-Business Suite 12.2.4; Oracle Database 12c; Oracle Fusion Middleware; OBIEE; Advanced Database Security; Advanced Application and Middleware Security |
Challenge |
To achieve efficiencies in staffing and budget, provide opportunities to focus on new IT initiatives and drive innovation, Greater Western Water explored software maintenance and support options. They “needed to find a way to maximize the IT capabilities [they] were introducing into the business and work across the organization at the process level.” |
Solution |
They switched to Rimini Street for support of their mission-critical Oracle EBS platform. |
Results |
Saving resources: Greater Western Water reduced software maintenance costs and freed up resources to improve skillsets and undertake more strategic, high-value projects.Improved service: The organization extended the lifecycle of their existing Oracle applications, and they now receive faster response times and have better communication with Rimini Street engineers.Innovation and efficiency: With the cost savings from Rimini Street, Greater Western Water can now expand from one-year IT initiatives to multi-year projects and provide opportunities for staff to re-skill for long-term innovation. |
Third-party support for Oracle opens the doors for innovation
“We’ve been able to free up resources and time to invest in the development and introduction of new applications.”
– Morgan Chang, IT Director, Globe Union
About |
Globe Union specializes in the design and manufacturing of kitchen and bathroom fixtures, offering solutions for global markets. They’re known for quality products and comprehensive customer services in the plumbing industry. |
Industry |
Manufacturing |
Headquarters |
Taiwan |
Revenue |
NT$18M |
Products Supported |
Oracle E-Business Suite, (EBS) 11.5.10, Oracle Database 11.2.0.4 |
Challenge |
Globe Union’s primary challenge was the growing cost of Oracle support, which consumed a significant portion of the IT budget, while the services provided for their older version of Oracle EBS were decreasing. Additionally, subsidiary IT teams struggled to access Oracle support directly, forcing them to route issues through the central IT organization. |
Solution |
They began research on maintenance options, and because of the excellent reputation and many recommendations received, they selected Rimini Street for their support needs. |
Results |
Reduced IT maintenance costs: Rimini Street replaced Oracle’s support and significantly lowered Globe Union’s maintenance fees, freeing up budget for other initiatives.Streamlined Oracle EBS support: The IT team can now reduce maintenance efforts and receive timely issue resolution, eliminating the need for additional consulting services. They can go directly to Rimini Street for all issues, which are resolved within local time zones.Focus on strategic, innovative projects: Globe Union has now leveraged their freed-up IT resources to focus on new applications, leading to successful strategic initiatives like production base relocation, shop floor management system implementation and a cost system for North American plants. |
Welch’s invests in business growth with third-party support for Oracle E-Business Suite
“When we make a call to Rimini Support, someone we know answers the phone and starts dealing with the problem immediately.”
– Dave Jackson, Former CIO Welch’s
About |
Welch’s is an American company known for its fruit-based products, particularly grape juice, jams and jellies. Owned by a cooperative of grape growers, it emphasizes quality and validity of ingredients. |
Industry |
Consumer packaged goods |
Headquarters |
United States |
Revenue |
$700 million USD |
Products Supported |
Oracle E-Business Suite, (EBS) 11.5.10, EBS Payroll, Oracle Database 11g, 12c |
Challenge |
Welch’s faced high Oracle ERP support costs (12%-15% of their IT budget) and end-of-life software versions with no upgrade value. |
Solution |
They evaluated traditional upgrade paths, but it was hard to justify with neither reduced costs nor significant business value. Instead, they selected Rimini Street for substantial savings. |
Results |
Reduced support and maintenance spend: Welch’s is now able to save up to 50% of annual support and maintenance fees, all while maintaining their customizations, and they can upgrade on their own timeline.Avoided upgrades: The company can now maximize their current Oracle investment without pressure to upgrade.Reinvest savings in strategic projects: Welch’s can now move the support savings into increased marketing initiatives. |
How YOU can Leverage third-party support to help fund innovation
A partnership with Rimini Street can help not only with gaining operational efficiencies, but can also enable a culture of continuous improvement, ensuring organizations stay competitive in an ever-evolving marketplace. Rimini Street’s third-party EBS support enables Oracle E-Business Suite customers to:
- Significantly reduce maintenance costs and free up funding
- Improve their support experience and allocate resources to more strategic initiatives
- Reallocate savings to strategic and innovation focused projects
You CAN drive growth and transformation while maximizing the value of your investments. We’ll get you there™.